Patient Registration - Customer Service Representative
About the role
Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. As a Customer Service Representative In Patient Registration, you'll be the first friendly face patients meet when they check into the hospital.
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Requirements
- A high school diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Benefits
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world.
Pay
The base pay range is $16.61 - $22.95 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
Schedule
Monday - Friday 7:00 am to 3:30 pm with rotating weekends & holidays