Patient Registration Coordinator (Bilingual)
Community Dental Partners is revolutionizing dental care for underserved patients by creating an amazing doctor, staff, and patient experience. Our mantra is who we are. We’re committed to a culture of values and believe in a bigger picture: one in which everyone has the tools, training, and support they need to work their best and bring their skills and service to their community. We are in the relationship business where it's more than just dentistry. Our 9 pillars are built on humility, gratitude, personal honesty, and responsibility. What we do matters. We are passionate, work as a team, and stand for excellence—always.
Benefits
- 401(k)
- Health (PPO/HSA), Vision, Dental
- Disability insurance (STD/LTD)
- Accident Insurance
- Life Insurance
- Employee, Spouse, and Child Life Insurance Options
- Paid Time Off
- Holiday Pay
- Hep B and CPR Certifications
- Company-provided Polos
- Career Growth Opportunities
- Company-provided online learning courses
- Competitive Compensation
- Paid training
- Employee fun days
- Holiday celebrations
- Employee Assistance Program (EAP)
- Perks @ Work, Employee Discount Program
About the role
The Patient Registration Coordinator is the first line of customer service for all patients and visitors entering our office. We are looking for a happy, responsible individual who takes initiative and is a team player, setting the mood for patients as they enter the office. This role provides the bridge between the front and back of the office, supporting patients, staff, and doctors in many different ways. If you like to make connections with people, this is the right position for you!
Responsibilities
- Greet patients upon arrival
- Obtain insurance information, review it for accuracy, and route it to the appropriate staff member
- Hand out paperwork to patients according to their needs, handle routine questions, and review paperwork for accuracy when turned in
- Change and update patient(s) status in the computer according to established guidelines
- Verify insurance and frequencies when needed
- Assist with attaching payments, sending claims, and checking billable x-rays
- Clean and maintain front office area/lobby
- Perform other duties as assigned
Requirements
- High school diploma or GED preferred
- Dental experience is required
Qualifications
- Customer Service Skills – must be able to provide excellent patient service to ensure their dental needs are being met
- Multi-Tasker – ability to prioritize and address multiple demands concurrently
- Communication – must be able to communicate effectively with the clinical team, patients, responsible parties, and other staff as necessary
- Team Mindset – the ability to work within a team for the good of the patient
- Positive Problem Solver – ability to think on your feet and find solutions to a variety of unique issues
Schedule
Monday-Friday