Patient Registration Coordinator

Behavioral Health Group (BHG) is a leading provider of opioid addiction treatment services, offering medication-assisted treatment and counseling in a conventional outpatient setting. We are committed to the belief that addiction is a brain disease, not a moral failing, and that with hope, respect, and caring, real recovery is possible.

Why work at BHG?

We grow better together! At BHG, we invest in our team members and support career growth through role-based training and promotional opportunities. Join our people-first culture rooted in diversity and inclusion, offering tangible opportunities for development.

Benefits

• Choice of three different benefits programs including health, life, vision, and dental insurance
• Tuition reimbursement program
• 401K discretionary match
• Competitive pay with annual increases and bonuses
• Certification/license completion bonuses
• Paid vacation, company holidays, and paid time for training, voting, sick, or personal time off
• Flexible work schedules at many locations
• Employee discount programs for cell phone services, restaurants, amusement parks, movie theaters, and more
• Career pathing with internal promotions and relocation assistance
• Self-care series and Employee Assistance Program

Responsibilities

• Greet all individuals entering the treatment center and maintain an organized waiting area
• Validate patient participation in the program through identification checks
• Check and inform patients and key staff about monetary status, including collecting/requesting fees such as copays, deductibles, and coinsurance
• Validate patient insurance eligibility and authorization, communicating status to patients
• Assist in resolving patient concerns and check eligibility weekly/monthly using WayStar or payer websites
• Maintain security of treatment center funds and provide financial reporting
• Assist patients in completing insurance forms and perform daily accounting duties
• Complete weekly reports and email them to leadership and accounting departments
• Use the treatment center’s computer program for patient fee collection and financial accountability
• Send monthly statements and file for third-party reimbursement (e.g., Medicaid) if applicable
• Perform general clerical work, filing, and cover reception duties including answering phones, setting appointments, and scheduling intakes
• Admit and discharge patients from the Central Registry, preparing and submitting state-mandated reports
• Assist the Program Director with updating daily and monthly census forms and correcting patient/counselor caseload listings
• Maintain inventory, order office supplies, and run work-related errands such as mail and bank deposits
• Create/type documents, including letters and notices, and schedule patient appointments with the physician
• Maintain a chart monitoring system and attend conferences, meetings, and training programs as directed
• Attend weekly treatment team meetings to discuss individual patient issues
• Hold a basic understanding of alcohol/drug abuse and addiction
• Develop professional, helpful relationships with patients while maintaining confidentiality and boundaries
• Function as a team member, promoting a positive and professional image to the community
• Demonstrate excellent customer service and participate in monthly in-service trainings
• Help ensure the treatment center meets accrediting body standards
• Perform Safety Officer responsibilities if assigned and engage in outreach activities
• Meet BHG attendance standards and report work-related injuries, hazards, or security issues immediately
• Other duties as assigned by the supervisory team

Requirements

• A high school diploma or equivalent
• One (1) year of experience as a general office clerk with basic math and accounting skills
• Previous cash handling experience
• Valid driver’s license
• Healthcare experience (preferred)
• Front desk, admissions, billing, and/or collections experience (preferred)

BHG seeks motivated self-starters who excel in a fast-paced environment and are passionate about providing the gold standard of patient care. We offer the training, information, and corporate support necessary to facilitate your success.

Pay

$20.00 per hour