Patient Registration Coordinator

Benefits

• Medical, Dental, Vision Insurance (from Day One)
• Life Insurance
• Disability Insurance
• Paid Time Off (from Day One)
• 403‑B Retirement Plan
• 4 weeks 100% paid parental leave
• Career development opportunities
• Whole‑person well‑being resources
• Mental health resources and support
• Pet benefits

Schedule

Full‑time, day‑weekend shift. Requires full availability weekdays 8 am‑8 pm and weekends 8 am‑5 pm.

Sample 2‑week rotating schedule:

• Week A: Mon & Tue 8 am‑8 pm, Fri 2 pm‑8 pm, Sat 8 am‑5 pm (Sunday starts Week B)
• Week B: Sun 8 am‑5 pm, Wed & Thu 8 am‑8 pm, Fri 8 am‑2 pm (Sat/Sun off)

Responsibilities

• Participate in departmental performance‑improvement initiatives.
• Prepare, process, and file medical records for each patient as required.
• Demonstrate core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
• Drive customer‑service initiatives by creating and owning the patient experience.
• Answer telephone calls, respond to patient questions/concerns, and ensure prompt, accurate resolution.
• Use age‑specific communication skills to assess and interpret relevant data.
• Obtain demographic, employment, insurance, and current medical condition information from patients or guarantors for accurate registration.
• Collect client information for workers’ compensation and corporate accounts, verify authorizations, and determine requested services.
• Verify insurance eligibility and calculate accurate up‑front collection amounts.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Effective communication in English (reading, writing, speaking, comprehension).
• Proficiency with computers, copiers, fax, and scanner equipment.
• Ability to establish and maintain effective working relationships with patients, employees, and diverse individuals.
• Capability to request and collect co‑pays and outstanding balances.
• Exceptional customer‑service and patient‑experience skills.
• Strong organizational skills and ability to multitask.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Working knowledge of EMR systems.
• Phlebotomy skills (preferred).
• Knowledge of employee‑health clinic environment (preferred).
• Experience with EMR usage (preferred).
• General knowledge of medical terminology, coding, and billing (preferred).

Education

High School Graduate or equivalent (required).

Work Experience

• Previous customer‑service experience (preferred).
• Prior pediatric experience (for Kids Urgent Care Centers) (preferred).

Licenses and Certifications

• Cardiopulmonary Resuscitation (CPR) certification (preferred).

Physical Requirements

See detailed requirements: Physical Requirements

Pay Range

$15.84 – $25.34 per hour.

Background Screening

Position subject to Florida Level 2 background screening, including fingerprinting, as required by state law.