Patient Registration Clerk (Full-time; days, evenings, nights)

Essential Duties And Responsibilities

• Greet, register, instruct and provide general assistance to patients while providing superior customer service and respect to patients and families.
• Handles telephone calls in a timely manner, connecting caller to appropriate floor or department; pages individuals as needed.
• Maintains the physician Preference Call Sheet.
• Maintains the daily On Call List.
• Admits inpatients and outpatients by preparing admitting form, ID bracelet. Appropriately bands all patients meeting the banding criteria. Transfers patients to treatment destination.
• Obtains appropriate signatures and insurance information and distributes Hospital packet to patient. Ensures accuracy of all demographics.
• Effectively verify and communicate to patients and their family insurance eligibility, filing, collections, and payment responsibilities.
• Responds to emergency situations quickly and appropriately by identifying and responding to alarms and codes, making necessary announcements and contacting appropriate personnel.
• Supervises in house emergency alarms for in house, local and state emergencies.
• Responds to emergency situations such as ambulance calls and patients arriving by car by alerting the appropriate personnel as ordered by the supervisor.
• Verifies the daily hospital census statistics for accuracy. Retrieves online patient communications and forwards to the patients.
• Affords assistance with accurate preparation of charges, sorting and processing in a timely manner.
• Affords assistance with making new medical appointments and changes or cancels appointments as necessary.
• Works willingly and accepts assignments as given.
• Attends all mandatory meetings and programs.
• Participates in opportunities that enhance personal and professional growth.
• Performs other duties as necessary or assigned.

Qualifications

• High school diploma, GED, or similar certification required, one year certificate from a college or technical school preferred; with three months related experience and/or training; or equivalent combination of education and experience.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Regularly works in an office setting with frequent interaction with employees, patients, volunteers, and the public.
• Due to the nature of business in a health care setting, although risk is minimal, any employee of St. Anthony may be exposed to moving mechanical parts, fumes or airborne particles, blood borne pathogens, unpleasant sights, odors, and/or materials in patient care and/or provider work areas.
• The noise level in the work environment is usually moderate.