Patient Registration

About the role

Fairview has an immediate opening for a Patient Registration Representative to join our Primary Care, ADS, Sports Medicine and Urgent Care Clinic in Edina, MN. This is a 1.0 FTE (80 hours per two‑week pay period), benefits‑eligible position. As the first point of contact for patients and visitors, the Patient Registration Representative plays a vital role in creating a welcoming experience while ensuring accurate and efficient registration, scheduling, and financial processes.

Schedule

Monday through Friday, 6:30 am – 3:00 pm, and one Saturday per month, 8:30 am – 5:00 pm.

Responsibilities

• Greets and welcomes patients into the clinic.
• Verifies, registers, and schedules patients with accuracy and efficiency.
• Verifies insurance and demographic information.
• Reviews and maintains patient accounts, secures financial arrangements on self‑pay balances prior to and during patient appointments.
• Registers and verifies insurance and demographic information with the patient according to established guidelines.
• Verifies patient insurance coverage, eligibility, contract group number, effective dates and coverage, correct insurance, and billing address.
• Informs patients of insurance coverage co‑pays or self‑pay policy and documents in patient account for front desk staff.
• Monitors patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements.
• Researches and facilitates patient questions and concerns according to established guidelines and procedures.
• Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards.
• Actively participates in creating and implementing improvements.
• May occasionally answer incoming calls from patients or internal team members to assist in patient care.
• Schedules appointments for patients with specified clinician according to scheduling guidelines, patient’s needs, and availability of clinician.

Preferred Qualifications

• High school graduate or equivalent.
• Completion of medical terminology course or equivalent experience and education.

Benefits

Fairview offers a generous benefit package including but not limited to:

• Medical, dental, and vision plans
• Life insurance
• Short‑term and long‑term disability insurance
• Paid time off (PTO) and Sick and Safe Time
• Tuition reimbursement
• Retirement plans
• Early access to earned wages

For additional information, see Fairview Benefits.