Patient Registrar II- 3PM-11:30PM -36 Hours Per Week

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare! ChristianaCare, with hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have over 1,100 beds and are committed to providing the best patient care in the region. Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

About the role

Responsible for timely collection, validation, and entry of all demographic and insurance information necessary to support accurate billing for emergency department services. Provides excellent customer service, ensures regulatory compliance, and performs related duties to facilitate effective patient care.

Schedule

• 36 hours weekly
• 3:00 PM – 11:30 PM
• Every other weekend and holiday required

Responsibilities

• Follow established department guidelines to ensure accuracy, efficiency, and timeliness of patient registrations in the emergency department.
• Greet all customers, including patients, family members, and visitors in a caring and professional manner.
• Conduct “mini-registration” of non-trauma patients upon arrival, consisting of collecting name, obtaining and scanning photo identification, and reason for visit.
• Function as receptionist and direct patients and visitors; provide visitor passes.
• Use the ED Tracker system functionality appropriately.
• Demonstrate knowledge of facility regulations regarding visitors.
• Register patients by collecting and entering accurate demographic and insurance information, including verification of certain insurance types.
• Perform registration of patients using a computer cart on wheels in patient rooms.
• Ensure all pertinent identification is scanned into the EMR and document imaging system (e.g., photo identification, insurance card(s)).
• Maintain a solid working knowledge of third-party specifics relative to the Emergency Department to reduce financial risk and maximize delivery of care.
• Perform clerical duties related to admission, discharge, and transfer using the system.
• Determine insurance eligibility status using electronic data exchanges/third-party eligibility websites.
• Determine and collect guarantor payments (co-payments) due at time of service, when permissible.
• Obtain all necessary signatures on treatment and financial consents.
• Manage communication in the various areas of the Emergency Department using proper telephone etiquette.
• Provide customer service and wayfinding by assisting patients, family, and visitors as needed.
• Serve as a liaison to ancillary departments by completing STAT registrations as needed, including but not limited to bloodwork for kidney transplant.
• Assist in providing registration workflow training for newly hired department caregivers.
• Maintain patient confidentiality at all times.
• Perform assigned work safely, adhering to established safety rules and practices.

Requirements

• Exhibit ChristianaCare core values and behaviors.
• Maintain a professional attitude at all times.
• Exemplify prioritization and organization skills.
• Embody quality patient-focused, customer service-oriented interpersonal skills.
• Demonstrate critical thinking and problem-solving skills.
• Ability to set priorities, solve problems, and communicate effectively using proper verbal and written communication.
• Skill in establishing and maintaining effective internal and external working relationships.
• Emotional stability to handle stress due to high volume, fast pace, and multiple concurrent responsibilities.
• Ability to multi-task and work under pressure with frequent interruptions.
• Ability to adapt to ongoing change.
• Ability to handle conflict and maintain composure.

Qualifications

• High school graduate or equivalent.
• Two years' experience in a medical, financial, or customer service environment.
• Experience in a patient care environment preferred.
• An equivalent combination of education and experience may be substituted.

Pay

Hourly pay range: $19.84 – $29.76. This range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary offered will depend on individual factors including skills, relevant experience, and qualifications as they relate to specific job requirements.

Benefits

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, and an employee assistance program. To learn more about benefits for eligible positions, visit ChristianaCare Benefits & Compensation.