Patient Registrar I- 12-hour shift

3–12-hour shifts per week, working 10:00 AM to 10:30 PM (includes 2 on-call shifts every 6 weeks and 4 weekend days of coverage in a 6-week scheduled rotation).

About the role

Responsible for the efficient and orderly registration of patients. Obtains accurate and complete patient demographic and financial information, obtains required consents and authorizations, and ensures patients are aware of medical center policies, procedures, and third-party payer requirements. Provides additional directions and information to ensure continuity of patient care.

Responsibilities

• Commits to the mission, vision, beliefs, and consistently demonstrates core values.
• Understands and operationalizes federal regulations regarding Advance Directives, COBRA, Medicare, Corporate Compliance, Joint Commission, OSHA, and HIPAA; reports safety and customer concerns.
• Receives and processes reservations from physicians and/or representatives for all services; secures required patient information, including applicable physicians, medical necessity/diagnosis, insurance, pre-certification/referral information, and third-party payer requirements; coordinates the scheduling of tests and/or bed assignments in various departments as needed.
• Interviews and registers incoming patients in person or via telephone, initiating the medical record and patient account; obtains and data-enters patient demographic and financial information in medical center computer systems; ensures data integrity, completeness, and confidentiality.
• Performs insurance verification duties such as securing insurance benefits and prior authorization as assigned.
• Describes medical center payment policies and expectations, provides financial options to patients, explains insurance coverage and responsible party obligations; communicates insurance non-coverage to the patient; delivers a notice of non-coverage when necessary; obtains and witnesses necessary signatures on medical center forms.
• Supports financial goals by ensuring timely collection of patient deductibles, co-insurance, and deposits; identifies underinsured, uninsured, and self-pay patients for immediate referral to financial counselors.
• Prepares and provides patients with an estimate for expected services; collects and/or counsels on expected payment due.
• Collects payments according to area procedure; writes receipts and acts as cashier after hours, including balancing petty cash; secures/releases patient valuables (money, credit cards, jewelry, etc.), writes receipts, and maintains logs/audits; secures motel/respite rooms for patients and/or families as needed.
• Generates, assembles, files, logs, and distributes patient charts including forms, physicians' orders, armbands, and labels according to patient type and department needs.
• Updates patient demographic and financial information to ensure complete and accurate files; enters online computer comments to assist others accessing the patient record; delivers admission and/or other applicable paperwork to nursing units.
• Distributes/audits working reports related to registration, including those associated with charges, census, overdue arrivals, Medicare audit, and others as related to department specifics; follows computer downtime procedures.
• Based on patient's condition, transports or arranges transport of patients; assists patients, families, and visitors in a professional, courteous, and constructive manner to ensure quality patient care.
• Reads, reviews, and operationalizes new/revised policies/procedures via email, postings, mailings, voicemail, and meetings.
• Follows medical center protocols in communicating and releasing patient information.
• May assist with training peers and/or volunteers on specific duties using area-training checklists, training manuals, and on-the-job coaching.
• Orders supplies and forms; contacts vendors as needed to ensure proper equipment functioning/maintenance.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to stay abreast of latest trends in the field.
• Participates in meetings, committees, and department projects as assigned.
• Performs other related projects and duties as assigned.

Requirements

• High school diploma or equivalency required.
• Prior office experience in a medical setting preferred.
• Knowledge of medical terminology desired.
• Must be 19 years of age to witness legal consents.