Patient Registrar

Minimum Qualifications

Education, Certification, and/or Licensure: High school graduate or equivalent. State criminal background check and Federal (if applicable), as required for regulated areas.

Core Job Duties and Responsibilities

• Obtain demographic, billing, and insurance information from patient/family/legal guardian and enter it into registration/billing systems for service and claim processing; scan insurance cards and photo identification.
• Provide patients with information concerning insurance, payment of bills, and hospital procedures.
• Complete managed‑care responsibilities, including obtaining pre‑certifications and authorizations.
• Prepare WVU Medicine standard consent form, notice of privacy practice, and other necessary paperwork; present to patient/family/legal guardian for signatures.
• Obtain electronic signature for consent to treat and patient financial obligations.
• Collect deposits, co‑payments, deductibles, and patient liability payments when applicable; provide receipt and document payment in registration/billing systems.
• Prepare armband for patient identification.
• Balance daily receipts and cash drawer for patient payments as needed.
• Follow up on accounts flagged by the system (courtesy dismissal/comments/red stickers).
• Initiate various screenings, obtain pertinent coverage information, and complete appropriate paperwork.
• Perform medical necessity checks and complete Advanced Beneficiary Notice as needed.
• Schedule, reschedule, or cancel patients in accordance with hospital workflows.
• Check order completeness and validate orders against scheduled services.

Physical Requirements

Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping. Visual acuity must be within normal range. Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment. Sitting and/or standing for extended periods of time. Reading and comprehension ability.

Working Environment

High‑volume, fast‑paced environment. Exposure to communicable disease. Frequent interactions with patients, medical staff, and support staff daily on a continual basis.

Skills and Abilities

• Ability to accurately utilize applicable computer software and equipment for access processing; demonstrates ability to follow downtime procedures.
• Knowledge of procedures to report and/or document unsafe or hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
• Considerable attention to detail, strong organizational skills, and ability to perform multiple tasks simultaneously.
• Ability to memorize a substantial amount of information and reference information not retained from written sources or appropriate personnel.
• Understanding of medical insurance requirements for payment and basic knowledge of covered services.
• Excellent written and verbal communication skills.
• Basic knowledge of medical terminology.

Schedule

Scheduled weekly hours: 40. Shift: Day. Non‑exempt position.