Patient Registrar

About the role

Rockford Gastroenterology Associates is a premier gastroenterology practice serving northern Illinois and southern Wisconsin. We are seeking a dedicated Medical Receptionist to join our team.

Responsibilities

• Welcome patients and guests in a pleasant, caring, and considerate manner.
• Conduct visit check-ins and assist patients with required forms.
• Collect patient co-pays.
• Update patient information in the electronic medical record and/or practice management software.
• Maintain visitor access.
• Provide general information to callers as requested following departmental policies.
• Efficiently use the switchboard and paging systems following standard procedures.
• Announce and page emergency codes accurately and with expediency.
• Receive, enter, and accurately relay all messages as required.
• Assist in communicating and modeling the overarching company strategy and core values of the organization to create a proper work environment and sense of teamwork among employees.
• Adhere to and assist his/her direct leader in ensuring standards, policies, and HIPAA guidelines are met.
• Foster a team-based work environment that shares common values of respect, diversity, trustworthiness, and collegiality.
• Support team leaders in the delivery of project objectives and deliverables.
• Collaborate with team members and communicate relevant information to leadership.
• Uphold the security and confidentiality of company documents, patient information, and data.

Requirements

• Must be able to perform duties with or without reasonable accommodation.
• Experience with patient schedules and reception, electronic health records, practice management, and ancillary software.
• Experience with phone switchboard systems, electronic health records, practice management, and ancillary software.
• Reasonable knowledge of HIPAA rules and regulations and PHI.
• Participates in continuous process improvements for various areas.
• Gives attention to detail and follows instructions.
• Excellent verbal and written communication skills.
• Effective time management; maximizes productivity.
• Pursues tasks with energy, drive, and perseverance.
• Maintains composure when difficult situations arise.
• Learns quickly when facing new problems; relentless and versatile learner; open to change.

Job Qualifications

• Collaborates and cooperates with team: commits to and supports a collaborative and high-performing working environment with peers and managers.
• Drives for continuous improvement: seizes opportunities and proactively takes concrete actions to eliminate waste.
• Focuses on the customer: seeks to understand underlying customer needs to create value.
• Plans and prioritizes: sets priorities and organizes information to achieve positive results efficiently and effectively.
• Thinks critically and resolves problems: responds to emerging problems in an accurate and timely manner.