Patient Qualification Specialist

About the role

The Individual Contributor will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria.

Responsibilities

• Evangelize our customers and turn our disgruntled patients into our biggest fans.
• Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
• Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
• Proactively create a better patient experience.
• Be a champion of the employee experience and drive our unique company culture.
• Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.

Essential Duties And Responsibilities

• Supports hundreds of local branch offices across the country by reviewing new patients orders and documentation submitted by referral sources in order to obtain required documentation and clinical requirements of individual health insurance plans.
• Demonstrates and ability to develop business relationships within the field leadership through close collaboration, partnership, engagement and communication.
• Requests health plan authorizations/information as required; either electronically or verbally.

Qualifications

• High school degree or equivalent
• 1-3 years’ experience in healthcare/health insurance industry desired

Skills, Knowledge And Abilities

• Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.
• Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
• Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
• An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
• Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
• Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Supervisory Responsibilities

N/A

Minimum Required Qualifications

• Education and/or Experience: High school degree or equivalent
• Experience: 1-3 years’ experience in healthcare/health insurance industry desired

Section Only When Content Exists

Section Not Present

Physical Demands

• Frequent sitting or standing
• Repetitive wrist motions
• Grasping
• Speaking
• Listening
• Close vision
• Color vision
• The ability to adjust focus
• Occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder
• This position also may require the occasional lifting of equipment up to 50 lbs.
• This position is remote and requires a distraction-free environment

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs