Patient & Provider Advocate

About the role

The Patient & Provider Advocate is an operationally critical role in AndHealth's Provider partnership model. This role is forward-deployed, present in partner practices and at times working directly in their EHR. They identify eligible patients, queue them for provider review, navigate access challenges, and ensure that the white-glove service AndHealth has promised is actually felt by both the partnered practice and the patient.

Responsibilities

• Manage patient enrollment process from referral receipt through successful program onboarding
• Work within partner practice (including in EHR systems) to identify CDM-eligible patients in target specialty (MS, derm, rheumatology)
• Queue identified patients for provider review and referral — removing the burden from practice staff entirely
• Conduct outbound patient contact as needed to support enrollment and transition — warm, professional, and brand-appropriate
• Track enrollment funnel for each practice account and surface patterns that indicate process gaps, with solutions
• Serve as the on-site expert when a physician or staff member encounters a medication access challenge
• Build working relationships with practice coordinators, medical assistants, and office managers — the people who execute the day-to-day
• Train and remind practice staff on referral workflows — proactively, not reactively
• Identify and surface practice-level issues to the Provider Partner Account Management Director and Strategic Account Director before they affect the relationship
• Maintain accurate patient-level records in AndHealth's systems for all assigned accounts
• Provide regular status updates to Provider Partner Account Management Director and Strategic Account Director on enrollment activity, access barriers, and practice dynamics
• Partner with Account Management to document any bespoke workflows or commitments unique to each practice for knowledge continuity

Requirements

• Bachelor’s Degree required
• 5+ years in a field reimbursement, patient access, or clinical operations role
• Comfort working independently and autonomously while in provider offices — you are a self-directed professional who doesn't need daily supervision
• Strong interpersonal skills with clinical and administrative staff at all levels
• Experience supporting specialty patient populations (neurology, dermatology, rheumatology, or other autoimmune specialties) a plus
• Willingness to travel regularly; expected to be on-site at partner practices most days per week
• Familiarity and willingness to use AI tools

Qualifications

• Strong organizational and communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Excellent problem-solving and customer service skills
• Proficiency in Microsoft Office Suite

Skills

• Strong interpersonal skills with clinical and administrative staff at all levels
• Experience supporting specialty patient populations (neurology, dermatology, rheumatology, or other autoimmune specialties) a plus
• Willingness to travel regularly; expected to be on-site at partner practices most days per week
• Familiarity and willingness to use AI tools

Benefits

Equal investment and support for our people and patients.
A fun and ambitious growing environment with a culture that takes on important things, takes risks, and learns quickly.
The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.
We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible scheduling to accommodate travel and on-site work.

Company Information

AndHealth is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees.