Patient Advocate

About the role

This Patient Advocate is responsible for maintaining the scheduling of patients, obtaining correct patient income and insurance information, answering phones, and interacting in a positive manner with all clients. The Patient Advocate works in a fast-paced environment and must be able to multitask and accommodate frequent interruptions. A warm, friendly and engaging personality is a must. The Patient Advocate is, in essence, responsible for the efficient and effective functioning of the clinic from the standpoint of patient flow.

Responsibilities

• Greet patients in a positive, polite manner
• Schedule appointments and call appointment reminders to patients
• Assure patient paperwork is complete and assist patients in completion of paperwork as needed
• Answer telephone and handle calls in a friendly, professional manner; record messages accurately for personnel not available
• Gather pertinent information including patient demographics, income, insurance, residency, and medical history
• Update patient information as needed
• Gather proof of income and assign sliding fee scale appropriately
• Schedule patients in an appropriate manner
• Conduct patient satisfaction surveys
• Maintain open communications with clinic staff
• Utilize electronic health record software correctly
• Maintain a neat work and reception area
• Represent the clinic to the community in a consistently positive and effective manner

Requirements

• Ability to work well with the public
• Pays attention to detail
• On site during clinic hours
• Communicates effectively

Physical Demands

• Stand: Occasionally
• Walk: Occasionally
• Sit: Constant
• Handling/Fingering: Frequently
• Reach Outward: Frequently
• Reach above Shoulder: Frequently
• Climb: Not Applicable
• Crawl: Not Applicable
• Bend: Occasionally
• Push/Pull 12 lbs or less: Occasionally
• Push/Pull 13-25 lbs: Occasionally
• Push/Pull 26-40 lbs: Occasionally
• Push/Pull 41-100 lbs: Occasionally
• Lift/Carry 10 lbs or less: Occasionally
• Lift/Carry 11-20 lbs: Occasionally
• Lift/Carry 21-50 lbs: Occasionally
• Lift/Carry 51-100 lbs: Occasionally
• Lift/Carry Over 100 lbs: Occasionally