Patient Procedure Scheduler-Urology Full Time Days

About the role

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. The Patient Procedure Scheduler reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities

• Registers and schedules patients for surgical and pre-operative procedures.
• Informs patients of their financial responsibilities.
• Provides patients with surgical and procedural information and instructions as appropriate.
• Obtains and/or facilitates pre-certification as required.
• Maintains calendars and schedules related to surgical and pre-operative procedures.
• Answers all incoming patient inquiries.
• May perform other duties as assigned.
• May be cross‑trained as a Patient Service Representative (check‑in/out functions) or as a Patient Liaison (provider templates and patient correspondence).

Qualifications

Required:

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.

Preferred:

• Bachelor’s degree.
• Previous experience with an electronic medical records system.
• Surgery scheduling experience.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits

For detailed benefits information, visit the Northwestern Medicine Benefits page: https://jobs.nm.org/benefits

Schedule

Full Time position at 40 hours per week, Monday through Friday, located on the Lake Forest Hospital campus.