Patient Procedure Scheduler-Neurosurgery Full Time Days

This is a Full Time position at 40 hours per week located at Lake Forest Hospital for the Neurosurgery clinic. Schedule is Monday through Friday, 8:30am-5:00pm. Surgery scheduling experience is preferred.

About the role

The Patient Procedure Scheduler reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Patient Procedure Scheduler is primarily responsible for scheduling surgical and pre-operative procedures and maintaining schedules related to these procedures. This role may also be cross-trained and utilized as a Patient Service Representative, thereby assuming the responsibilities associated with the check-in/out functions, or as a Patient Liaison, thereby assuming the responsibilities associated with provider templates and patient correspondence.

Responsibilities

• Registers and schedules patients for surgical and pre-operative procedures.
• Informs patients of their financial responsibilities.
• Provides patients with surgical and procedural information and instructions as appropriate.
• Obtains and/or facilitates pre-certification as required.
• Maintains calendars and schedules related to surgical and pre-operative procedures.
• Answers all incoming patient inquiries.
• May perform other duties as assigned.

Requirements

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.

Preferred Qualifications

• Bachelor’s degree.
• Previous experience with an electronic medical records system.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Benefits include:

• Tuition reimbursement and loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.

Schedule

• Full Time, 40 hours per week.
• Monday through Friday, 8:30am-5:00pm.