Patient Porter

Job Duties

• Greet Veterans and visitors; provide navigation, information, and a consistent positive experience.
• Assist patients entering/exiting vehicles; load/unload wheelchairs and mobility devices.
• Transport patients via wheelchair or escort to clinics, imaging, inpatient units, prosthetics, and specialty centers.
• Support discharges by escorting patients to pharmacy, equipment pick-up, and family pick-up locations.
• Provide parking lot assistance, including shuttle/cart boarding and guidance.
• Respond to emergencies (CPR, Heimlich, seizure precautions, basic first aid).
• Transport labs, including urgent STAT specimens; support Code Blue and DAART responses.
• Perform postmortem transport to the morgue.
• Use VISTA to verify appointment information.
• Maintain daily logs, rosters, and required documentation in OES office space.
• Uphold patient dignity, privacy, safety, and VA conduct standards.
• Report incidents, accidents, complaints, and property concerns promptly.
• Maintain professional uniform appearance and visible PIV badge.
• Comply with VA smoke-free campus rules and drug/alcohol-free workplace requirements.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Ability to lift up to 50 pounds.
• Strong interpersonal and communication skills.
• Basic knowledge of medical terminology and procedures.
• First aid/CPR certification preferred.