Patient Placement Specialist

About the role

The Patient Placement Specialist serves as the first point of contact for the Patient Placement department. This role works closely with the House Supervisor and Patient Flow Nurse to facilitate patient flow and maintain efficient throughput within the hospital.

Essential Functions

• Serves as the primary contact for all bed requests from all portals of entry.
• Communicates complex clinical knowledge regarding admission status and bed availability with facilities, physicians, nurses and other clinical personnel in an appropriate and timely manner.
• Makes appropriate bed assignments in Teletracking for all routine bed requests using the patient placement matrix.
• Prioritizes bed assignments based on urgency of request.
• Monitors Teletracking for bed requests, bed availability, and anticipated and confirmed discharges.
• Monitors lengthy or outstanding inpatient bed requests to cancel or update admission requests.
• Answers phone calls and communicates and/or escalates complicated placements and phone calls to the Patient Flow nurse.
• Works with the Patient Flow nurse to process direct admissions and out of network admits.
• Reviews Emergency department volume and surgery schedule to track patient status changes and estimated arrivals.
• Learns new systems and multi-tasks in difficult situations.

Skills

• Interpersonal Communication
• Documenting
• Word Processing
• Time Management
• Customer Service

Required Qualifications

• Demonstrated experience working in customer service.
• Demonstrated experience in the medical field.
• Demonstrated strong communication, customer service and organizational skills.
• Demonstrated ability to set priorities and problem solve, independently.
• Demonstrated ability to handle stressful situations with resolute demeanor.
• Demonstrated ability to function well in a team environment.
• Demonstrated motivated and self-directed.

Preferred Qualifications

• Medical terminology background.

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Pay & Schedule

• Entry Rate: $17.86 - $23.22 depending on experience
• Full-time 40 hr, 3-12 hour shifts, nights
• Benefits Eligible
• Location: Valley Center Tower, Murray, Utah
• Scheduled Weekly Hours: 36
• Actual hourly rate dependent upon experience: $19.41 - $28.14