Patient Navigator - Transitions of Care (Hybrid)

Main Duties & Responsibilities

• Conducts telephonic outreach and support to patients or individuals who are transitioning from hospitals and other care settings back to primary care.
• Completes assessments, coordinates follow-ups with patients who need help navigating the healthcare system, resources, and complies and completes documentation.
• Collaborates with Erie’s Licensed Care Managers (LCMSs) - Transitions of Care to provide care coordination services to facilitate transition of care between hospital, consulting physicians, community resources, and Erie, including handling cases that require follow-up per external partner request.
• Provides resources to patients based on identified needs, or links patients to other teams that may be able to assist.
• Conduct chart reviews, utilizes electronic medical records, conducts brief assessments and motivational interviewing, and documents patients reported medication management.

Qualifications

• Minimum one (1) year of experience identifying, referring to, and working with patients/clients in community-based organizations and/or healthcare setting required.
• Basic computer skills required.
• Attention to details required.
• Strong interpersonal and oral communication skills required.
• Comfort using telephonic interpretation services required.
• Associates degree, some college or bachelor’s degree preferred (optional).
• Bilingual (English/Spanish) is a plus (optional).

Erie Advantage Pledge

Working Together For What Matters Most
Erie makes a pledge that all current and future employees can feel confident that:
- Our mission, vision, and values unite us.
- Our voices matter.
- We do things well.
- Our inclusive culture promotes balance and belonging.
- We find our career sweet spot at Erie.

Compensation

Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Benefits

• Competitive salary, annual merit increases, plus room for growth and career advancement.
• Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays.
• Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary.
• Medical, Dental, Vision, Life and Disability Insurance.
• Flexible Spending (FSA) for Health Care or Childcare.