Patient Navigator - Surgery - Physician Services

About the role

The Patient Navigator, Surgery is an advocate and educator for the patient, as well as family members through the Surgery/cancer continuum.

Responsibilities

• Treats all patients with dignity and professionalism
• Provides competent clinical care to patients during office visits
• Is considered a content expert in the specialty practice in which they are responsible
• Facilitates communication between patients and healthcare providers
• Provides education and educational resources to patients and their families
• Greets patients courteously and efficiently processes their information
• Completes physician's orders accurately and thoroughly
• Guides assigned patients through the health care system and is a strong patient advocate
• Supports the patient and family in coping with the psychological aspects of cancer
• Coordinates appointments with providers for timely delivery of diagnostic and therapeutic services while accommodating the patient as much as possible
• Answers patient telephone calls
• Correctly processes information for appointment scheduling, answers questions, and assists with problem solving, including but not limited to triaging emergent/urgent phone calls, inquiries related to the availability of appointments, scheduled appointment dates and times, and general practice information
• If necessary, transfers calls to an appropriate person or department to assist the patient
• Communicates with physicians in a professional manner
• Relays messages to clinicians and follows-up as indicated
• Ensures all materials, including films, pathology reports, and laboratory reports necessary for each new patient visit are available for clinicians prior to appointments, if requested
• Advises patients about what to do with records and forms they must bring to the visit
• Accurately and efficiently prepares all new patient records as dictated by practice standards
• Elicits patient clinical information to allow for appropriate scheduling of referrals
• Encourages referrals and schedules new appointments as indicated based on clinical presentation, within established protocols, or as dictated by the physician
• If next available appointment exceeds reasonable timeframe, investigates scheduling options with supervisor
• Follows-up with patient and physician as appropriate
• Actively identifies and addresses barriers to care that might keep the patient from receiving timely and appropriate treatment
• Connects patients with resources and social support systems
• Helps patients identify and access financial services to pay for health care needs
• When appropriate, works with investigators and other members of the clinical research team to identify patients as potential research subjects for available clinical trials
• Networks and cultivates relationships with hospital and community services
• Provides community education to raise public awareness
• Participates in practice hours and any and all practice locations as needed

Requirements

• RN (Associates, Diploma, BSN)
• Minimum of 3 years of nursing experience in related field (Surgery/Oncology)
• Good computer skills
• Excellent written and verbal communication skills
• Strong organizational skills
• Strong critical thinking skills
• NJ State Professional Registered Nurse License

Pay

Minimum rate of $113,609.60 Annually