Patient Navigator Supervisor

About the role

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Responsibilities

• Supervise, coach, and support Patient Navigators across assigned sites; conduct regular one-on-one check-ins, case reviews, and team meetings to reinforce expectations, build skills, and address performance issues.
• Standardize and monitor navigation workflows, including patient identification, screening processes, referral pathways, warm handoffs, closed-loop follow-up, and documentation requirements across fixed and mobile sites.
• Strengthen and maintain the Community Resource Directory and referral relationships by coordinating with internal programs, HPCC partners, and external community organizations to improve service access and referral quality.
• Review charts, notes, and work queues to ensure documentation quality, timely follow-up, and compliance with program standards, privacy requirements, and operational protocols.
• Monitor and analyze program performance indicators, including screening completion, referral volume, warm handoff rates, service connection outcomes, timeliness, and documentation compliance; prepare summaries and reports for leadership.
• Serve as the escalation point for complex cases, unresolved barriers, cross-site workload balancing, and coordination issues involving clinic operations, co-located programs, or community partners.

Requirements

• Education: Bachelor's degree in Social Work, Psychology, Public Health, Health Administration, or related field.
• Experience: At least two (2) years of experience in patient navigation, case coordination, community health, care management, or a related health or human services setting. At least one (1) year of lead, supervisory, or program coordination experience. Experience working with undeserved, low-income, culturally diverse populations.
• Licenses/Certifications: Valid Texas Driver's License.
• Knowledge, Skills and Abilities: Knowledge of patient navigation, care coordination, community resource linkage, and social drivers of health workflows in a clinical or public health setting. Ability to supervise, coach, and develop staff while maintaining accountability for quality, timeliness, and service standards. Ability to analyze workflow, monitor performance data, identify gaps, and implement process improvements across multiple service locations. Strong interpersonal, written, and verbal communication skills, including the ability to collaborate effectively with providers, clinic staff, leadership, and community partners. Ability to manage sensitive situations, exercise sound judgment, and escalate safety, clinical, or operational issues appropriately. Working knowledge of health record documentation practices and Microsoft Office applications.

Qualifications

• Education: Master's degree in Social Work, Psychology, Public Health, Health Administration, or related field.
• Experience: Experience using electronic health record (EHR) system.
• Language: Bilingual English/Spanish.

Preferences

• Education: Master's degree in Social Work, Psychology, Public Health, Health Administration, or related field.
• Experience: Experience using electronic health record (EHR) system.
• Language: Bilingual English/Spanish.