Patient Navigator Manager

Supervises the Consumer Navigation process

Supervises the Consumer Navigation process to ensure proper protocols are followed, emphasizing continuous improvement and teamwork, and providing ongoing feedback with focused action steps for areas of improvement.

Completes all review, data submission, and reporting activities

Completes all review, data submission, and reporting activities timely based on consumer referral data and creates action plans to improve outcomes.

Rounds on staff regularly

• Understands the perception of services and provides feedback to enhance patient navigation processes.
• Addresses potential service issues and collaborates with appropriate departments for timely issue resolution.

Drives customer service initiatives

Works closely with and communicates with clinical leaders across the hospital. Collaborates on physician onboarding and operational processes.

Participates in hospital committees

Integrates appropriate hospital protocols and processes into daily activities.

Enforces and complies with state, federal, and other regulatory and compliance requirements

Maintains awareness of and adheres to state, federal, and other regulatory and compliance requirements.

Makes consumer satisfaction outcomes

• Monitors consumer satisfaction outcomes based on referrals and ED admissions monthly.
• Reports analyzed trends to the executive team, including action plans.

Develops, creates, and maintains policies and procedures

Develops, creates, and maintains policies and procedures, as well as standard work for all areas of oversight.

Physical Requirements

View physical requirements

Pay Range

$65,622.66 - $122,055.21