Patient Navigator RMA

Under general supervision of the Nursing Supervisor, the Triage position performs care coordination and professional nursing functions to assess the severity of the patient’s health concerns using protocols and algorithms. This role provides patient dispositions to emergency care, clinic provider appointments, and triage nurse clinic services within the scope of licensed practice, and supports providers in triaging all walk-in patients. Candidates should have a strong community health/public health orientation.

Responsibilities

• Be part of a care coordination team supporting general care processes alongside providers.
• Schedule and direct patient telephone calls, including walk-in patients requesting health care services.
• Evaluate and assess patient’s health care needs based on signs and symptoms using established triage protocols and guidelines.
• Obtain appropriate input and direction from providers to determine the best clinical course of action for specific patient health care needs.
• Accurately document symptoms, complaints, advice provided, and patient/caller response.
• Follow policies, procedures, and protocols to ensure consistency, departmental effectiveness, and improved health care outcomes.
• Coordinate and schedule future, same-day, and walk-in appointments on provider schedules.
• Utilize triage protocols appropriately and monitor patient flow in the clinic to ensure timely receipt of recommended services.
• Perform other nursing functions as assigned, including assisting providers with special procedures.
• Assist with prescription refills and communications per protocol.
• Forward pertinent medical information to proper departments for continuity of patient care.
• Document in the electronic health record (EHR), including triage assessment, plan, implementation, evaluation, and follow-up.
• Track patients who “no show” for appointments and set up new patients for appointments, completing all required paperwork.
• Complete other duties as assigned by the Nursing Director.

Requirements

• Minimum 2 years of healthcare experience.
• Certified Nurses Aide, Medication Aide, or Medical Assistant.
• Previous experience in a rural health clinic preferred.
• Triage experience of at least 1 year preferred.
• Currently CPR certified.

Skills

• Knowledge of disease processes, normal growth, and development of all age groups.
• Community health knowledge and cultural sensitivity working with diverse racial, ethnic, economic, and social backgrounds.
• General computer skills; experience with EHR systems.
• Ability to maintain a positive attitude with changing conditions and work in a fast-paced environment.
• Strong verbal and written communication skills, professional demeanor.
• Ability to prioritize work, handle multiple tasks, and work effectively under pressure.
• Ability to function independently and as part of a team.
• Proven leadership, physician relations, and communication skills.

Benefits

• Medical, Dental, and Vision Insurance.
• Health Savings Account and Flex Spending Account/Dependent Care Spending Account.
• 403(b) Retirement Plan with up to 4% employer contribution.
• Earned Time Off and Extended Illness Bank (hospital contribution).
• Employer-paid Life Insurance, Long-Term Disability, and Short-Term Disability.
• Voluntary Life & AD&D.
• Free 24-hour fitness center.
• Hospital Indemnity and MASA (Medical Transportation Solutions).

Schedule

Full Time Days

Physical Working Conditions

• Sitting, standing, walking, or lifting/handling/carrying material or equipment of moderate weight (20 to 50 lbs).
• Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise.