Patient Navigator Non-Clinical 3 CX

About the role

The Wraparound Hospital-based Violence Intervention Program is under the UC Davis Medical Center, Patient Care Services Department. The role supports Wraparound patients' post-injury recovery and facilitates their transition from trauma center services to community care.

Responsibilities

• Support healthcare system and post-injury recovery community service patient navigation (80%)
• Provide Wraparound Program Support (10%)
• Document patient care interventions (10%)

Requirements

• Completion of CITI Basic course for Social and Behavioral Researchers and Staff within 3 months of hire.
• Completion of Mental Health First Aid training within 6 months of hire.
• Completion of Violence Prevention Professional Certification within 1 year of hire.
• Bachelor's degree in related area or equivalent experience/training.
• Experience working with youth and young adults affected by violence or involved with the Justice System.
• Experience working in a Level 1 Trauma Center Hospital-based Violence Intervention Program.
• Strong interpersonal and customer service skills.
• Ability to communicate and resolve issues effectively with a diverse population of patients, staff, and physicians.
• Excellent analytical and problem-solving skills.
• Ability to develop solutions and recommend changes and follow through with implementation.
• Excellent written and verbal communication skills.
• Proficiency with Windows-based software including Microsoft word, Excel, Outlook.
• Knowledge of computer systems and software used in functional area.

Qualifications

• Experience connecting individuals to needed social services in Sacramento County.
• Experience providing mentorship for youth affected by violence.
• Personal experience in overcoming violence and violence-related injuries.
• Knowledge of intervention techniques and trauma-informed practices.

Skills

• Strong interpersonal and customer service skills.
• Excellent analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with Windows-based software including Microsoft word, Excel, Outlook.
• Knowledge of computer systems and software used in functional area.

Benefits

• High quality and low-cost medical plans to choose from to fit your family's needs.
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave.
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
• Access to free professional development courses and learning opportunities for personal and professional growth.
• WorkLife and Wellness programs and resources.
• On-site Employee Assistance Program including access to free mental health services.
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage.
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles.
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans.

Pay

$2,045.97 - $3,524.90 per biweekly pay period

Schedule

0900-1730

Location

Broadway Building (HSP072) – SACRAMENTO, CA

Union Representation

CX-Clerical/Admin

Appointment Type

Staff: Career

Percentage of Time

100%

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Organizing & Prioritizing - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

Full time in-person in an office setting with some time in the hospital and community settings.