Patient Navigator - Livingston, NJ

About the role

This role provides essential support to transplant nurse coordinators, physicians, patients, and donors throughout the pre-transplant evaluation and transplant process. As a Transplant Patient Navigator, you will help coordinate complex patient care needs, facilitate communication across the transplant team, and ensure that required clinical and administrative information is complete, accurate, and available when needed.

Responsibilities

• Coordinate pre-transplant evaluation and ongoing care activities for living donors and transplant candidates/recipients under the direction of the clinical team
• Coordinate and schedule diagnostic testing, procedures, consultations, and follow-up appointments across RWJBH sites
• Prepare and maintain patient charts, ensuring required clinical information, test results, forms, and documentation are complete and available for review
• Obtain, track, and communicate laboratory and diagnostic results to the appropriate RN, physician, or clinical team member and document results as directed
• Maintain accurate patient registration and referral information, including demographic, financial, authorization, and clinical data
• Manage transplant-related communications with patients, caregivers, referring physicians, consultants, affiliates, and internal providers and staff
• Support patient follow-up and care coordination, including follow-up calls, scheduling, insurance authorizations/pre-certifications, and monitoring patient lists for required follow-up or specimens
• Maintain accurate transplant databases and medical records, ensuring timely and complete documentation of patient activities and results
• Ensure the integrity and regulatory compliance of medical records, including appropriate patient identifiers, documentation standards, and required care summaries
• Serve as a knowledgeable, responsive, and compassionate resource for patients, caregivers, providers, and staff while maintaining confidentiality and professionalism
• Assist the transplant team with designated patient-care activities and program operations, including blood draws/vital signs as appropriate, special projects, and continuous quality improvement
• May perform other duties as assigned or directed by management

Qualifications

• One to three years of related experience within the healthcare field is required
• Knowledge of medical terminology, ability and interest to learn clinical information and criteria is required
• Successful completion of all required training and orientation programs
• An Associate's degree or Bachelor's degree is preferred
• Phlebotomy certification is preferred
• Demonstrated computer literacy and strong communication skills, including proficiency with Microsoft Word and Excel is preferred

Skills

• Clear, compassionate communication
• Ability to balance clinical, administrative, and care coordination responsibilities in a fast-paced healthcare environment
• Highly organized and detail-oriented, with the ability to manage multiple patient needs, appointments, records, and follow-up activities
• Comfortable learning clinical information, transplant-related terminology, and program requirements
• Understanding of the importance of accurate documentation and maintaining complete, compliant medical records
• Professionalism, sound judgment, responsiveness, and a commitment to patient-centered service
• Collaborative approach, working closely with nurses, physicians, patients, caregivers, referring providers, and other members of the healthcare team
• Commitment to continuous learning and professional growth

Schedule

Monday through Friday 8:00am - 4:00pm

Pay

$25.00 - $31.50 per hour

Benefits

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!