Patient Navigator - Living Donor Transplant - Hospital of the Univ of Pennsylvania - FT Days Hybrid

Summary

The Patient Navigator functions as a resource to the Penn Transplant Living Donor Program for patient navigation and coordination of services. The Navigator is responsible for ensuring that Living Donor patients receive quality and comprehensive coordinated services as directed by the Living Donor transplant team. The Navigator will coordinate care throughout the continuum.

Responsibilities

• Systematically and continually perform the functions of assessing, planning, implementing and evaluating the care of the Living Donor Transplant patient
• Support the patient/family and assist in coordination of care for the patient and family
• Function in an organized and time-conscious manner. The Navigator partners with patients, families, the Living Donor team and related departments to provide well-coordinated, timely, compassionate and multidisciplinary care
• Communicate with all members of the health care team as appropriate about the patient/family needs and concerns
• Aid in coordinating patient tests, procedures, appointments and treatments and assist patients in overcoming barriers to care including transportation, financial counseling, referrals, etc.
• Refer patients for supportive care services including nutritionists, social workers, counselors and financial counselors in coordination with Living Donor Transplant team
• Maintain monitoring patients throughout their care in the system
• Communicate in-person or via phone, letters, email with patients, visitors, staff and physicians
• Identify potential problem areas such as service breakdowns, communication issues, scheduling difficulties, etc. and contribute to solutions and improvements
• Document all work performed in the electronic health record, and/or other data collection platform

Requirements

• Basic Cardiac Life Support (Required)
• Medical Assistant preferred
• MA Certification preferred

Credentials

• H.S. Diploma/GED (Required)
• Completion of an accredited Medical Assistant program (or higher-level equivalent) preferred
• Equivalent Experience: Or 7+ years' experience working as an MA or other patient facing health care experience may be considered in lieu of MA program completion
• 1+ years clinical experience in a hospital/health care setting with patients, families, physicians, staff and administration is preferred

Qualifications

• Education Specialization: Completion of an accredited Medical Assistant program (or higher-level equivalent) preferred

Skills

• Excellent interpersonal and communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

Benefits

• Competitive Benefits
• Career Growth Opportunities
• Tuition Assistance at University of Pennsylvania

Pay

• Hybrid Day Shift, Monday - Friday, (8a - 4:30p, Thursdays 7:30a - 4p)

Schedule

• 1.0 FTE (40 Hours per week)