Patient Navigator - Grants

About Us

JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital—a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people. Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network, with specialties ranging from primary care to general surgery and trauma. Our goal is to provide high-quality, compassionate clinical care for every patient, every time.

As community stewards, we abide by three rules: Own it, Seek joy, and Don’t be a jerk. When working here, you're surrounded by passion, diversity, and dedication.

About the Role

The Patient Navigator – Grants promotes Patient and Family Centered Care principles to patients, families, staff, providers, and visitors as they navigate through the JPS Health Network.

Responsibilities

• Listens to patients’ and families’ feedback about level of care and/or facility conditions; determines appropriate healthcare team member or department, communicates concerns and/or issues, and facilitates resolution. Provides timely feedback to patients.
• Communicates with patients, families, and other visitors to inform them about policies, protocols, rights, and responsibilities; coaches staff and providers regarding communication styles and cultural perspectives for optimal patient interaction.
• Promotes and makes recommendations for process changes to improve overall patient and family experience in the JPS system.
• Implements educational programs to support Patient & Family Centered Care principles.
• Maintains professional relationships with community organizations to promote and inform the public about JPS Health Network and its services.
• Recognizes quality improvement opportunities and participates in or initiates improvement processes that meet the needs and expectations of patients and families.
• Provides benefits/entitlement counseling and referral to healthcare services to assist patients with accessing public and private programs for which they may be eligible.
• Educates patients about available benefit programs, assesses eligibility, assists with applications, assists with re-certifications, and provides advocacy with appeals, denials, and other areas relevant to maintaining benefits/resources.
• Initiates and follows up on referrals to agency and community service providers and educates patients on how to access services.
• Develops and maintains effective working relationships with area social service providers and coordinates activities to provide an integrated system of service delivery.
• Documents service delivery and maintains patient records and confidentiality in accordance with JPS Policies & Procedures.
• Attends and participates in agency-related meetings, retreats, work sessions, and events as requested.

This job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned.

Requirements

• High School Diploma, GED, or equivalent.
• Three (3) plus years of experience in a customer service environment.

Qualifications

• For HIV Grants: Must complete all training required of Agency new hires, including any training required by TDSHS HIV Care Services Branch Standards of Care, within established timeframes.
• For SUD Grants: Obtain Community Health Worker Certification within 1 year of employment OR Obtain Recovery Support Peer Specialist Certification within 1 year of employment.
• For Maternal Health Grants: Obtain Community Health Worker Certification within 1 year of employment.

Employment Type: Full Time | Compensation Type: Hourly | Location: Health Center for Women, 1201 S. Main Street, Fort Worth, Texas, 76104