Patient Navigator

Responsibilities

• Retain qualified Case Manager to conduct ACEs assessments, address SDOH, and make referrals.
• Provide screenings, education, tracking, navigation and follow-up services on SDOH and health needs.
• Work with project team to utilize medical records to track screening and identify patients in need of outreach or follow-up.
• Provide health information to patients and community residents on preventative screenings and where/how to access these screening services.
• Provide navigation services for patients who need follow-up or treatment appointments.
• Document activities, service plans, and results in an effective manner and adhere to documentation policies and procedures.
• Aid in the production of required weekly, monthly, and/or quarterly data collection reports.
• Assist with program evaluations and updates to assigned program and services.
• Attend appropriate community resource meetings and trainings, as assigned.
• Assess client needs and characteristics; prioritize the allocation of resources and housing resources based on factors such as individual or household needs, availability of resources, assessed vulnerability, and priorities of various programs.
• Maintain confidentiality regarding clients, personnel, and other internal agency affairs.
• Other duties may be assigned or may be modified as business needs dictate.

Qualifications

• High School Diploma
• Bilingual English/Spanish (required)
• Two years’ experience in community-based outreach or patient navigation preferred.
• Ability to communicate tactfully, diplomatically, and objectively with a diverse group of individuals, including persons displaying psychological and substance-induced behaviors such as depression, anger, and confusion.
• Ability to provide encouragement and demonstrate patience and understanding in dealing with homeless clients.
• Ability to solve problems and resolve conflicts effectively.
• Ability to communicate orally and in writing in both English and Spanish.