Patient Navigator

What You’ll Do

The Patient Navigator serves as an elevated Medical Assistant to the physician and of their care team by providing both clinical and administrative support to ensure seamless patient experiences. This role functions as a hybrid between a Medical Assistant and a Medical Administrator—supporting providers with direct patient care tasks while also managing scheduling, documentation, and coordination of services.

Responsibilities/Duties

• Drive the clinic process with the Physician for them and their team
• Room patients, obtain vital signs, document medical histories, and prepare patients for examinations
• Aid providers with clinical procedures and exams as needed
• Maintain cleanliness, stock supplies, and ensure exam rooms are ready for use
• Follow infection control and safety protocols under HIPAA and OSHA regulations
• Support the Physician’s team to oversee the clinic operations
• Greet patients, answer messages, and respond to inquiries with professionalism and compassion
• Schedule appointments, coordinate referrals, and manage follow-up communications
• Obtain insurance authorizations and verify coverage when necessary
• Manage patient records, update EMRs, and ensure accurate documentation
• Support providers with correspondence, test results, and care coordination
• Track patient progress and assist with navigation of external resources or specialty services
• Manage patient work related FMLA and DOL paperwork
• Handle RX inquiries/requests

Qualifications

• High school diploma or equivalent required; additional training or certification as a Medical Assistant preferred
• Prior experience in a medical office, outpatient clinic, or similar healthcare setting
• Strong communication and interpersonal skills, with ability to support patients compassionately
• Proficiency with electronic medical records (EMR) systems and standard office software
• Knowledge of medical terminology, insurance processes, and healthcare workflows
• Ability to multitask and adapt between clinical and administrative responsibilities

Core Competencies

• Patient-centered approach with empathy and professionalism
• Strong organizational and time management skills
• Team player who collaborates effectively with providers, staff, and patients
• Problem-solving skills with a proactive and solution-focused mindset
• Flexibility to step into both clinical and administrative tasks as needed

What We Offer

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.