Patient Navigator

Job Overview

As part of RWJ Barnabas Health Medical Group, you will play an instrumental role in providing support to practices in achieving a model for improving and managing performance in various Value Based Programs. The Patient Navigator’s main objective is to support the Medical Group to efficiently deliver value to patients and physicians while operating as a high-performing academic medical group within the RWJBH “One System-One Family” Model. The Patient Navigators will work directly with the Primary Care Service Line to align transformation activities and allow for quick implementation and dissemination of information to practices.

Qualifications

• Minimum associate’s degree in healthcare administration, business, or a related field
• 3-5 years’ experience in practice management, healthcare operations, or a related role
• Up to 75% travel within the state of New Jersey
• Must possess, or within 30-days a valid New Jersey Driver’s License and dependable transportation
• Onsite work with designated practices and limits remote work
• Travel between practices
• Knowledge of Medical Terminology
• Understanding HIPAA and ability to protect patient information
• Preferred Bachelor’s degree in healthcare administration, business, or a related field
• LEAN or Six Sigma certification
• Experience with Epic
• Knowledge of population health
• Previous work experience in physician practice

Skills

LEAN or Six Sigma certification preferred

Scheduling Requirements

• Working Shift: Monday – Friday
• Traveling between practices in Monmouth/Ocean counties
• Day Shift, 8:30AM-5:00PM or 8:00AM-4:00PM
• Full-Time, 40 Hours Per Week

Essential Functions

• Interface with Practices and key members of the Primary Care Service Line, and Physician Leadership Teams coordinating efforts to improve value-based performance within Medical Group practices.
• Collect and analyze data to provide practice facing teams with actionable targets.
• Identify practice opportunities requiring focused effort and close gaps in care.
• Review upcoming value base program opportunities and coordinate participation discussion with Service Line, complete contractual agreements.
• Conduct ongoing education on Epic workflows, Value Based Metrics, and other needs as they arise.
• Host standing education platforms virtually or in person on a monthly basis.
• Collaborate with the Primary Care Service Line to develop and train detailed practice workflows to enhance value base performance.
• Serve as escalation point when workflow opportunities are identified in implementation practice workflow changes and addressing low performance.
• Manages communication to the practices and practice staff around value-based activities.
• Provide coding education and best practice around value-based programs and activities.

Benefits and Perks

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!