Patient Navigator

Job Summary

As a Patient Navigator, you’ll be a welcoming and reliable point of contact for seniors and their families. You’ll handle inbound and outbound calls to schedule community assessments, ensuring each interaction is respectful, accurate, and supportive. This role is ideal for someone who is patient, organized, and comfortable speaking with people who may need extra time, clarity, or reassurance.

About the Role

You’ll be part of a collaborative team that values kindness, professionalism, and clear communication, all while supporting seniors in accessing the care they need.

Schedule

First shift, full-time hours. Some evenings or weekends may be required based on business needs. Specific work hours will be established in consultation with your supervisor.

Benefits

• 9 Paid Holidays
• PTO starting at 3 weeks + 1 day per year (accrued from date of hire for full-time employees)
• Medical, Dental, & Vision Free Life and AD&D Insurance Plan
• Health Savings and Flexible Spending Accounts
• Short Term Disability Insurance
• Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
• Paid Parental Leave
• Tuition Reimbursement and Paid Training Opportunities
• Retirement Plan with company annual match
• Mileage Reimbursement at annual IRS rate as applicable

Duties And Responsibilities

• Answer inbound calls and place outbound calls to schedule, confirm, or reschedule community assessments.
• Use approved scripts and guidelines to ensure consistent, accurate, and compliant communication.
• Collect and verify participant information, including contact details and availability.
• Provide patient, empathetic support to seniors and caregivers during each interaction.
• Accurately update scheduling systems, databases, and call documentation.
• Communicate professionally with healthcare providers, caregivers, and internal teams.
• Meet daily and weekly call volume and scheduling goals.
• Escalate complex or sensitive situations to appropriate team members.
• Follow HIPAA and data privacy standards at all times.

Qualifications

• A High School Diploma or equivalent required; some college preferred.
• Previous experience in customer service or a call center environment is helpful.
• Experience in healthcare or senior services is a plus, but not required.
• Bilingual skills are a plus.

Everyone's Journey is Unique

Even if you haven’t done it all, your dedication to learning and helping others is what counts. With our training, mentorship, and career development programs, we’ll help you grow and succeed.

What Makes You a Great Fit

• Friendly, calm, and comfortable speaking with seniors and families.
• Clear communicator who listens carefully and explains information thoughtfully.
• Patience and empathy, especially in sensitive or emotional situations.
• Detail-oriented and dependable with follow-through.
• Comfortable working with technology and learning new systems.
• Team-oriented and supportive of shared goals.