Patient Navigator

Responsibilities

• Collaborate with health education participants onsite and in the community.
• Provide culturally sensitive health education and support diverse populations.
• Build and maintain relationships with community members and stakeholders.
• Cookordination multiple priorities and manage timeliness effectively.
• Coordinate activities related to patient centered care that involves identifying patient populations and providing one-on-one support to help them navigate through the healthcare system.
• Identify current and new patient populations through risk stratification lists.
• Assess social determinants of health needs in patients/participants and documents appropriately.
• Determine social determinants of health concerns/gaps, develop plans to address moderate social and health disparities.
• Occasionally visit patients and their residence, accompany appointments and assist with completing forms to access needed services.
• Conduct follow-ups with patients and families to reduce barriers in accessing resources.
• Collaborate with other staff members, including medical providers, social workers, and case managers.
• Establish professional relationships and partner with community stakeholders, health plans, and providers by participating in local community engagement activities.
• Identify gaps in community resources and support the implementation of new solutions and services.
• Disseminate community resource updates to staff and community stakeholders.
• Work independently to fulfill general requests and work with internal teams to solve complex issues.
• Provide overall programmatic support, including meeting coordination, data collection and analysis.
• Provide patient education and assists with the delivery of melanoma cancer prevention.
• Aid to build understanding of services available to support healthier decisions and lifestyle choices.
• Deliver health information using culturally appropriate terms and concepts.
• Perform other tasks as required by management.

Requirements

• High school diploma required.
• Bachelor’s degree in related fields preferred.
• One (1) year of experience in community-level health education or related fields.
• Valid driver’s license and insurance coverage as this position requires travel to patient homes and escort patients to medical appointments.
• Two (2) years of experience working with vulnerable populations, homeless individuals/families, and those suffering from mental health disorders including substance use disorder.

Skills

• Excellent verbal and written communication.
• Problem solving skills.
• Active listening.
• Social perceptiveness.
• Critical thinking.
• Ability to utilize Microsoft Office and Google Suite programs.
• Knowldege of QA terms, tools, and methodologies.
• Experience in eCW pressed, but not required.

Physical Requirement

• Physical effort which may include occasional light lifting to a 25 pound limit, and some bending, stooping or squatting.
• Considerable walking may be involved.
• The ability to sit or stand for extended periods of time is required.
• Flexibility to work in multiple locations throughout the week.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be required to travel to all UCHC facilities as needed.
• Occasionally required to sit and walk.
• The hand coordination required.
• The finger dexterity required.
• The specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus.

Work Environment

• Exposure to adverse conditions.
• Exposure to extreme heat.
• Exposure to extreme cold.
• Exposure to wet and/or humid conditions.
• Exposure to moving mechanical parts.
• Exposure to high, precarious places.
• Exposure to fumes or airborne particles.
• Exposure to toxic or caustic chemicals.
• Exposure to outside weather conditions.
• Possible risk of electrical shock.
• Exposure to explosives.
• Possible risk of radiation and vibration.
• Protective clothing or equipment is required including: gloves, helmets, steel-toed boots, protective eyewear.
• The noise level in the work environment usually is high.