Patient Navigator

Patient Navigator

We're looking for a Patient Navigator to join our team at one of our partner pain management clinics in Minnesota. This role involves on-site patient engagement, patient education, driving conversion, and partnering with clinic staff.

Key Responsibilities

• On-site patient engagement: Be present at the partner clinic during operating hours and greet, meet with, and follow up with patients flagged by Flagler's recommendation tool.
• Patient education: Walk patients through their advanced therapy options in clear, non-clinical language, answer questions, surface concerns, and help them feel confident pursuing their physician's recommendation.
• Drive conversion: Schedule consultations, coordinate next steps, and shepherd patients from "interested" to "scheduled" to "treated."
• Partner with clinic staff: Build trust with the front desk, medical assistants, and physicians, identify candidates in real time, and integrate into the clinic's daily workflow without disrupting it.
• Feed signal back to Flagler: Track conversion metrics, surface common patient objections, and report back on where the recommendation tool is working and where it's missing.

Requirements

• 2+ years in a patient-facing role (medical assistant, patient navigator, patient access, clinic intake, healthcare sales, or comparable).
• Comfortable spending the workday in a clinical environment and interacting with patients in varying states of pain or stress.
• Ability to explain medical concepts clearly without being a clinician yourself.
• Self-directed and reliable, you'll be the only Flagler employee on-site most days.
• Based in Minnesota or willing to relocate, with reliable transportation to the clinic.
• HIPAA-trained, or willing to complete training before starting.

Non-Functional Skills & Cultural Fit

• A warm, patient-first demeanor. People trust you quickly.
• Resilient. Some patients will say no and some days will be slow, you stay steady.
• Coachable. You take feedback well and iterate on your approach.
• Curious. You ask why a patient hesitated, what the physician said, what would have helped, and you bring those answers back to the team.

Why Flagler Health

• Foundational impact: You’ll define what this role looks like at Flagler and the playbook you build gets replicated across every clinic we partner with.
• Direct line to leadership: This is a small team, and your feedback from the clinic floor will shape the product.
• Mission that matters: Advanced pain therapies are often life-changing for the patients who qualify. You’ll be the reason more of them actually get there.