DirectJobHub
Jobs · Information Technology · New York

Patient Navigator - Ambulatory Care Network: Emergency - Evenings

NewYork-Presbyterian Hospital · New York, NY · 1 wk ago
Information Technology$21.35–$34.15/hrFull-time

About the role

Serve as a patient ally throughout the continuum of care. Coordinate the full breadth of the patient experience by ensuring that the patient is well educated and knowledgeable on navigating the healthcare system and has a comprehensive discharge plan once leaving the ED. Provide non-clinical support to patients by directing them to a primary, specialty doctor, or the service(s) they need. Tap into internal and/or community resources, like neighborhood clinics, to ensure patients get the best clinical care and outcomes.

The schedule for this position is Monday – Friday, 3:00 PM - 11:00 PM.

Responsibilities

  • Navigate patient interactions via phone, on the floor, and across the Emergency Department (ED).
  • Act as one of the first points of contact for patients, providing support and guidance.
  • Educate patients on navigating the healthcare system.
  • Develop and communicate comprehensive discharge plans for patients leaving the ED.
  • Direct patients to primary care, specialty doctors, or necessary services.
  • Connect patients with internal and community resources, such as neighborhood clinics.
  • Manage high-stress situations involving chronically ill populations with complex psycho-social issues.

Requirements

  • High School Diploma or GED.
  • Proficient in Microsoft Office.
  • Ability to manage high-stress environments and work with chronically ill populations.
  • Diverse and culturally sensitive customer service skills.
  • Excellent oral and written communication skills.

Qualifications

Preferred Criteria:

  • Experience working as a patient navigator, preferably in a hospital setting.
  • Bachelor’s Degree from an accredited college or university.
  • Bilingual in English/Spanish.
  • Proficient in Epic.

Benefits

Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life, including:

  • Competitive base pay with recognition for experience, education, and licensure.
  • Countless opportunities for personal and professional growth.
  • A dynamic environment that embraces every person, fostering a culture of respect, belonging, and inclusion.

NewYork-Presbyterian Hospital has been recognized as one of the best places to work by multiple organizations, including:

  • 2026 Best Companies in Healthcare, Biotech & Pharma – Glassdoor
  • 2026 Best Place to Work – Glassdoor
  • 2026 America’s Best Large Employers – Forbes
  • 2026 America’s Best-In-State Employers – Forbes
  • 2026 America’s Dream Employers – Forbes
  • 2026 America’s Greatest Workplaces for Culture, Belonging & Community – Newsweek
  • 2026 Best Places to Work in IT – Computerworld
  • 2025 Great Place to Work Certified
  • 2025 Best Employers for Women – Forbes
  • 2025 Companies that Care – People
  • 2025 America’s Greatest Workplaces for Mental Well-Being – Newsweek

Pay

Salary Range: $21.35 - $34.15/hour.

Schedule

Evening shift: Monday – Friday, 3:00 PM - 11:00 PM.

All roles require on-site presence, so employees should live within a commutable distance to NYP.

Similar jobs