Patient Navigator - AD289

About the role

The Patient Navigator supports patients in overcoming barriers to care and improving health outcomes through culturally responsive care coordination, short-term case management, and resource navigation. This role addresses social determinants of health such as housing, food security, transportation, and access to healthcare.

Responsibilities

• Guide patients through healthcare and social service systems to reduce barriers to care
• Foster trust with patients through culturally responsive, trauma-informed care
• Assess patient needs and barriers related to social determinants of health (housing, food, transportation, etc.)
• Educate patients on available social services, eligibility requirements, and application processes
• Connect patients to community resources and benefit programs (e.g., SNAP, WIC, OHP)
• Provide clear explanations of care plans, after-visit instructions, and next steps
• Arrange transportation, interpretation, and other supports to promote access and engagement
• Conduct outreach and follow-ups to support patient engagement
• Facilitate warm handoffs to internal and external providers, including attending initial appointments when appropriate
• Support access to culturally relevant programs and community services
• Build relationships with internal teams and community partners
• Attend trainings, conferences, workshops, and other meetings as directed by program directors
• Communicate with care teams to ensure coordinated services
• Maintain high level knowledge on all internal NARA NW programs, qualifications and intake processes
• Perform other duties as assigned

Requirements

Strong relationship-building, advocacy, and problem-solving skills, along with a proactive approach to identifying resources and meeting patient needs.

Qualifications

• Bachelor’s degree in a related field (healthcare, social work, public health, etc.)
• Experience working with diverse populations and communities
• Knowledge of social determinants of health and their impact on health outcomes
• Ability to navigate complex healthcare and social service systems
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite

Skills

• Cultural competency
• Healthcare navigation
• Case management
• Community outreach
• Interpersonal skills

Benefits

NARA NW offers a comprehensive benefits package including health insurance, dental insurance, vision insurance, paid time off, and more.

Pay

$24.15 - $30.45 hourly, non-exempt

Schedule

Onsite, Monday - Friday, 8:00AM - 4:30PM (approx.)