Patient Monitoring Clinical Applications Specialist - Austin, TX

About the role

As the Clinical Applications Specialist for Monitoring Solutions, you will deliver clinical and operational expertise by providing excellent education and training support for the monitoring product portfolio to clinical end-users. These clinical experts will facilitate evidence-based practice and support the customer experience and commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions.

Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within a specific LCS modality
• Correlate theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment
• Provide pre-sale product clinical evaluations and/or educational sessions to potential customers
• In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS)
• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions
• Drive realization of revenue through execution of on-site or remote clinical education delivery
• Produce comprehensive, consistent and timely completion of documentation requirements pre-through post training
• Provide ongoing post-installation training and support as needed
• Support existing customers with additional training as needed or as product enhancements are launched that require additional training or implementation
• Maintain customer relationships and communicate all relevant product and/or customer concerns or opportunities to the LCS Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issues or how to improve the quality of the product or overall product offerings
• Manage travel & lodging (T&L) budget to plan through optimization of travel strategies and cost savings
• Submit expense reports within guidelines, and provide and maintain clear and complete records to comply with all elements relevant to the position
• Differentiate with exceptional customer service and actively integrate user experience and outcomes

Required Qualifications

• Hold an active registered nursing license with experience in critical care environment
• Ability/Willingness to travel extensively 80+% (4-5 days per week including some weekends) within US and Canada (USCAN) via multiple modes of transportation (car, air travel, train etc.) as necessary
• This role requires national travel with a preferred home base in Austin, TX or Houston, TX
• Proficient use of software applications, such as Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps)
• Ability to learn specialized industry specific software and provide digital education and training solutions
• We will not sponsor individuals for employment visas, now or in the future, for this job opening