Patient Liaison - ( Patient Recruitment )

About the Company

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, VA, SC, TN, TX, and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine.

Responsibilities

• Execute onsite patient pre-screening and pivot qualified patients into active studies, including those willing to travel.
• Evaluate eligibility of potential subjects through screening interviews, reviews of medical records, or discussions with site clinic staff.
• Support the patient path to enrollment by managing all follow-up and communication, including reminder calls and rescheduling.
• Monitor and manage the onsite patient screening visit schedule, including scheduling and rescheduling appointments as needed.
• Own No-Show/DNQ tracking, triaging, and optimization.
• Capture and manage inbound physician referral leads.
• Address and resolve patient barriers to study entry by leveraging knowledge of site or sponsor-provided support services, such as transportation assistance and reimbursement programs.
• Ensure timely and consistent updating of Clinical Conductor/CTMS, including patient touches and profile statuses.
• Create targeted call lists based on inclusion/exclusion criteria in CTMS to optimize call efficiency.
• Share accountability for regional recruitment results and drive screening numbers to meet recruitment goals set by leadership.
• Assist with the collection of performance metrics related to attribution capability for screening visits.
• Immediately notify RSLs and/or recruitment leadership of any barriers or challenges to screens scheduled or completed.
• Acquire and continuously update knowledge of clinical research studies, including detailed understanding of their inclusion and exclusion criteria.
• Manage patient portal leads (central campaigns), including review, calling, and updating patient leads.
• Monitor the status of Refer-A-Friend campaigns.
• Represent the company with HCP referral partners for local support and relationship management.
• Support planning and participate in local community outreach events to engage and educate patients about clinical trials, as needed.
• May assist with new recruiter training and retraining of current team members.
• Perform all other duties that may be requested or assigned.

Requirements

• A high school diploma or equivalent, and a minimum of 5 years’ experience in a healthcare, call center, or medical research environment, or an equivalent combination of education and experience.
• MA, CNA, LPN/LVN, EMT, or other medical license is preferred.
• Experience with therapy areas, customer service, calendar management/scheduling, and CTMS (Clinical Trial Management System) is highly preferred.
• Bilingual (English/Spanish) proficiency is a plus.

Skills

• Proficiency with computer applications such as email, electronic health records, and basic applications.
• Ability to type proficiently (40+ wpm).
• Strong organizational skills, attention to detail, and basic math proficiency.
• Well-developed written and verbal communication skills.
• Bilingual (English/Spanish) proficiency is highly preferred.
• Well-developed listening skills and the ability to work well alone as well as in a team atmosphere.
• Ability to handle multiple tasks and changes in workloads and priorities.
• Professional, respectful of others, self-motivated, and exemplifies a strong work ethic.
• High degree of honesty and dependability.
• Ability to work under minimal supervision, identify problems, and help find solutions.
• Ability to handle highly sensitive patient health information in a confidential and professional manner, in compliance with HIPAA guidelines.

Benefits

Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following the date of hire. Benefits include:

• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability insurance.
• Health savings accounts and supplemental insurances.
• A 401k plan with a safe harbor match.

About the Mission

Alcanza Clinical Research is a national, collaborative network of clinical research sites, founded on the mission to accelerate the development of new therapies by reducing barriers to clinical research participation for all. We conduct research on dozens of conditions in several therapeutic areas, including psychiatry, neurology, dermatology, and infectious disease. Our work impacts patients who participate, the scientists who develop new therapies, and the entire medical community. All approved medications require clinical trials, so the impact of your work is exponential, reaching many thousands of future patients and improving their quality of life.

Alcanza is a culturally competent organization. We treat each other with dignity, creating an environment where all individuals feel welcome, heard, and respected for their unique perspectives and aspirations. We put considerable effort into finding exceptional employees who mirror the values most important to us: Inclusive, Impactful, Compassionate, and Determined.