Patient Liaison (Patient Recruiter)

Department: Patient Recruitment

Location: Boston Clinical Trials | Roslindale, MA

Description

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, VA, SC, TN, TX and Puerto Rico. We have established a strong presence across Phase I‑IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow.

Responsibilities

• Execute onsite patient pre‑screening and pivot qualified patients into active studies for dedicated and local sites, including travel coordination.
• Evaluate eligibility of potential subjects via screening interviews, medical record reviews, or discussions with site clinic staff.
• Support patient path to enrollment, managing follow‑up and communication such as reminder calls and rescheduling.
• Monitor and manage onsite patient screening visit schedule, scheduling or rescheduling appointments as needed.
• Own No‑Show/DNQ tracking, triaging, and optimization.
• Capture and manage inbound physician referral leads.
• Address and resolve patient barriers to study entry by leveraging site or sponsor‑provided support services (e.g., transportation assistance, reimbursement programs).
• Ensure timely and consistent updates to Clinical Conductor/CTMS, including patient touches and profile statuses.
• Create targeted call lists based on inclusion/exclusion criteria in CTMS to improve call efficiency.
• Share accountability for regional recruitment results and drive screening numbers to meet leadership goals.
• Assist with collection of performance metrics related to attribution capability for screening visits.
• Immediately notify RSLs and/or recruitment leadership of any barriers or challenges to scheduled or completed screens.
• Acquire and continuously update knowledge of clinical research studies, including detailed inclusion and exclusion criteria.
• Manage patient portal leads (central campaigns) including review, calling, and updating leads.
• Monitor status of Refer‑A‑Friend campaigns.
• Represent the company with HCP referral partners for local support and relationship management.
• Support planning and participation in local community outreach events to engage/educate patients about clinical trials, as needed.
• May assist with new recruiter training and retraining of current team members.
• Perform all other duties that may be requested or assigned.

Qualifications

• High school diploma or equivalent.
• Minimum of 5 years’ experience in a healthcare, call center, medical research environment, or a similar field (or equivalent combination of education and experience).
• Medical license such as MA, CNA, LPN/LVN, EMT is preferred.
• Experience with therapy areas, customer service, calendar management/scheduling, and CTMS (Clinical Trial Management System) is highly preferred.
• Bi‑lingual (English/Spanish) proficiency is a plus.

Skills

• Proficiency with computer applications such as email, electronic health records, and basic software.
• Typing speed of 40+ wpm.
• Strong organizational skills, attention to detail, and basic math proficiency.
• Well‑developed written and verbal communication skills; bi‑lingual (English/Spanish) highly preferred.
• Effective listening skills and ability to work independently and within a team.
• Ability to handle multiple tasks, changing workloads, and priorities.
• Professional, respectful, self‑motivated with a strong work ethic and high degree of honesty and dependability.
• Capability to work with minimal supervision, identify problems, and help find solutions.
• Ability to handle highly sensitive patient health information confidentially and in compliance with HIPAA guidelines.

Benefits

Full‑time employees regularly scheduled to work at least 30 hours per week are benefits‑eligible, with coverage starting on the first day of the month following date of hire.

• Medical, dental, vision, life insurance.
• Short and long‑term disability insurance.
• Health savings accounts and supplemental insurances.
• 401(k) plan with a safe harbor match.