Patient Liaison( Patient Recruiter)

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations across AL, AZ, FL, GA, IL, MA, MI, MO, NV, VA, SC, TN, TX, and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine.

About the role

The Patient Liaison supports onsite patient recruitment efforts by conducting pre-qualification, pre-screening, and scheduling activities to ensure a smooth and efficient enrollment process.

Responsibilities

• Execute onsite patient pre-screening and pivot qualified patients into active studies for dedicated and local sites, including travel arrangements if needed.
• Evaluate eligibility of potential subjects through screening interviews, reviews of medical records, or discussions with site clinic staff.
• Support the patient path to enrollment, managing all follow-up and communication including reminder calls and rescheduling.
• Monitor and manage the onsite patient screening visit schedule, including scheduling and rescheduling appointments as needed.
• Own No-Show/DNQ tracking, triaging, and optimization.
• Capture and manage inbound physician referral leads.
• Address and resolve patient barriers to study entry by leveraging knowledge of site or sponsor-provided support services, such as transportation assistance and reimbursement programs.
• Ensure timely and consistent updates to Clinical Conductor/CTMS, including patient touches and profile statuses.
• Create targeted call lists based on inclusion/exclusion criteria in CTMS to optimize call efficiency.
• Share accountability for regional recruitment results and drive screening numbers to meet recruitment goals.
• Assist with collection of performance metrics related to screening visit attribution.
• Immediately notify RSLs and/or recruitment leadership of any barriers or challenges to scheduled or completed screens.
• Acquire and continuously update knowledge of clinical research studies, including detailed understanding of inclusion and exclusion criteria.
• Manage patient portal leads (central campaigns), including review, calling, and updating patient leads.
• Monitor status of Refer-A-Friend campaigns.
• Represent the company with HCP referral partners for local support and relationship management.
• Support planning and participate in local community outreach events to engage and educate patients about clinical trials, as needed.
• May assist with new recruiter training and retraining of current team members.
• Perform all other duties that may be requested or assigned.

Requirements

• A high school diploma or equivalent, and a minimum of 5 years’ experience in a healthcare, call center, or medical research environment, or an equivalent combination of education and experience.
• MA, CNA, LPN/LVN, EMT, or other medical license is preferred.
• Experience with therapy areas, customer service, calendar management/scheduling, and CTMS (Clinical Trial Management System) is highly preferred.
• Bilingual (English/Spanish) proficiency is a plus.

Skills

• Proficiency with computer applications such as email, electronic health records, and basic applications.
• Ability to type proficiently (40+ wpm).
• Strong organizational skills, attention to detail, and basic math proficiency.
• Well-developed written and verbal communication skills.
• Well-developed listening skills and the ability to work well alone as well as in a team atmosphere.
• Ability to handle multiple tasks and changes in workloads and priorities.
• Professional, respectful of others, self-motivated, and exemplifies a strong work ethic.
• High degree of honesty and dependability.
• Ability to work under minimal supervision, identify problems, and help find solutions.
• Ability to handle highly sensitive patient health information in a confidential and professional manner, in compliance with HIPAA guidelines.

Benefits

Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire.

• Medical, dental, and vision insurance.
• Life insurance, short- and long-term disability insurance.
• Health savings accounts and supplemental insurances.
• 401k plan with a safe harbor match.