Patient Liaison ( Patient Recruiter )

About the Role

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, VA, SC, TN, TX and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine.

The Patient Liaison is responsible for supporting onsite patient recruitment efforts by conducting pre-qualification, pre-screening, and scheduling activities to ensure a smooth and efficient enrollment process.

Responsibilities

• Execute onsite patient pre-screening and focus on pivoting qualified patients into active studies for dedicated and local sites should patient be willing to travel.
• Evaluate eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with site clinic staff.
• Support patient path to enrollment, managing all follow up and communication including reminder calls, rescheduling, etc.
• Monitor/manage onsite patient screening visit schedule – schedule/reschedule appointments as needed or requested.
• Own No-Show/DNQ tracking, triaging, optimization.
• Capture/manage inbound physician referral leads.
• Address and resolve patient barriers to study entry by leveraging knowledge of site or sponsor-provided support services, such as transportation assistance and reimbursement programs.
• Ensure timely and consistent updating to Clinical Conductor/CTMS – updating patient touches/patient profile statuses, etc.
• Create targeted call lists based on i/e criteria in CTMS to best target patient populations for call efficiency.
• Share accountability for regional recruitment results. Drive screening numbers to meet recruitment goals set by leadership. Assist with collection of performance metrics related to attribution capability for screening visits.
• Immediately notify RSLs and/or recruitment leadership of any barriers and/or challenges to screens scheduled or completed.
• Acquire and continuously update knowledge of clinical research studies, including detailed understanding of their inclusion and exclusion criteria.
• Manage patient portal leads (central campaigns) to include review, calling and updating patient leads.
• Monitor status of Refer-A-Friend campaigns.
• Represent company with HCP referral partners for local support and relationship management.
• Support planning and participate in local community outreach events to engage/educate patients about clinical trials, as needed.
• May assist with new recruiter training and retraining of current team members.
• Perform all other duties that may be requested or assigned.

Qualifications

• High school diploma, or equivalent, AND a minimum of 5 years' experience in a healthcare, call center, or medical research environment, or a similar field, or an equivalent combination of education and experience, is required.
• MA, CNA, LPN/LVN, EMT or other medical license is preferred.
• Experience with therapy areas, customer service, calendar management/scheduling and CTMS (Clinical Trial Management System) experience is highly preferred.
• Bi-lingual (English/Spanish) proficiency is a plus.

Skills

• Proficiency with computer applications such as email, electronic health records, and basic applications.
• Ability to type proficiently (40+ wpm).
• Strong organizational skills, attention to detail, and basic math proficiency.
• Well-developed written and verbal communication skills. Bi-lingual (English/Spanish) proficiency is highly preferred.
• Well-developed listening skills and the ability to work well alone as well as in a team atmosphere.
• Ability to handle multiple tasks and changes in workloads and priorities.
• Ability to be professional, respectful of others, self-motivated, and exemplify a strong work ethic.
• High degree of honesty and dependability.
• Ability to work under minimal supervision, identify problems and help find solutions.
• Ability to handle highly sensitive patient health information in a confidential and professional manner, and in compliance with HIPAA guidelines.

Benefits

• Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire.
• Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.