Patient Liaison ( Patient Recruiter )

About the Company

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, VA, SC, TN, TX, and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine.

Responsibilities

• Execute onsite patient pre-screening and pivot qualified patients into active studies, including those willing to travel.
• Evaluate eligibility of potential subjects through screening interviews, reviews of medical records, or discussions with site clinic staff.
• Support the patient path to enrollment by managing all follow-up and communication, including reminder calls and rescheduling.
• Monitor and manage the onsite patient screening visit schedule, including scheduling and rescheduling appointments as needed.
• Own No-Show/DNQ tracking, triaging, and optimization.
• Capture and manage inbound physician referral leads.
• Address and resolve patient barriers to study entry by leveraging knowledge of site or sponsor-provided support services, such as transportation assistance and reimbursement programs.
• Ensure timely and consistent updating of Clinical Conductor/CTMS, including patient touches and profile statuses.
• Create targeted call lists based on inclusion/exclusion criteria in CTMS to optimize call efficiency.
• Share accountability for regional recruitment results and drive screening numbers to meet recruitment goals set by leadership.
• Assist with the collection of performance metrics related to attribution capability for screening visits.
• Immediately notify RSLs and/or recruitment leadership of any barriers or challenges to screens scheduled or completed.
• Acquire and continuously update knowledge of clinical research studies, including detailed understanding of their inclusion and exclusion criteria.
• Manage patient portal leads (central campaigns), including review, calling, and updating patient leads.
• Monitor the status of Refer-A-Friend campaigns.
• Represent the company with HCP referral partners for local support and relationship management.
• Support planning and participate in local community outreach events to engage and educate patients about clinical trials, as needed.
• May assist with new recruiter training and retraining of current team members.
• Perform all other duties that may be requested or assigned.

Requirements

A high school diploma, or equivalent, and a minimum of 5 years’ experience in a healthcare, call center, or medical research environment, or a similar field, or an equivalent combination of education and experience, is required. MA, CNA, LPN/LVN, EMT, or other medical license is preferred.

Skills

• Proficiency with computer applications such as email, electronic health records, and basic applications.
• Ability to type proficiently (40+ wpm).
• Strong organizational skills, attention to detail, and basic math proficiency.
• Well-developed written and verbal communication skills. Bilingual (English/Spanish) proficiency is highly preferred.
• Well-developed listening skills and the ability to work well alone as well as in a team atmosphere.
• Ability to handle multiple tasks and changes in workloads and priorities.
• Professional, respectful of others, self-motivated, and exemplify a strong work ethic.
• High degree of honesty and dependability.
• Ability to work under minimal supervision, identify problems, and help find solutions.
• Ability to handle highly sensitive patient health information in a confidential and professional manner, in compliance with HIPAA guidelines.

Benefits

Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following the date of hire. Benefits include:

• Medical, dental, and vision insurance
• Life insurance
• Short and long-term disability insurance
• Health savings accounts
• Supplemental insurances
• 401k plan with a safe harbor match