Patient Liaison( Patient Recruiter)

About the role

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations across AL, AZ, FL, GA, IL, MA, MI, MO, NV, VA, SC, TN, TX, and Puerto Rico. We conduct Phase I-IV studies in therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. As a Patient Liaison, you will support onsite patient recruitment efforts by conducting pre-qualification, pre-screening, and scheduling activities to ensure a smooth and efficient enrollment process.

Responsibilities

• Execute onsite patient pre-screening and pivot qualified patients into active studies, including those willing to travel.
• Evaluate eligibility of potential subjects through screening interviews, medical record reviews, or discussions with site clinic staff.
• Support the patient path to enrollment, managing follow-up communication, reminder calls, and rescheduling.
• Monitor and manage the onsite patient screening visit schedule, including scheduling and rescheduling appointments.
• Own No-Show/DNQ tracking, triaging, and optimization.
• Capture and manage inbound physician referral leads.
• Address and resolve patient barriers to study entry using site or sponsor-provided support services (e.g., transportation assistance, reimbursement programs).
• Ensure timely and consistent updates to Clinical Conductor/CTMS, including patient touches and profile statuses.
• Create targeted call lists based on inclusion/exclusion criteria in CTMS for efficient patient outreach.
• Share accountability for regional recruitment results and drive screening numbers to meet leadership goals.
• Assist with collecting performance metrics related to screening visit attribution.
• Immediately notify RSLs and/or recruitment leadership of barriers or challenges to scheduled or completed screens.
• Acquire and maintain up-to-date knowledge of clinical research studies, including detailed understanding of inclusion and exclusion criteria.
• Manage patient portal leads (central campaigns), including review, calling, and updating patient leads.
• Monitor the status of Refer-A-Friend campaigns.
• Represent the company with HCP referral partners for local support and relationship management.
• Support planning and participate in local community outreach events to engage and educate patients about clinical trials.
• May assist with new recruiter training and retraining of current team members.
• Perform other duties as requested or assigned.

Requirements

• A high school diploma or equivalent, and a minimum of 5 years’ experience in a healthcare, call center, or medical research environment (or an equivalent combination of education and experience).
• MA, CNA, LPN/LVN, EMT, or other medical license is preferred.
• Experience with therapy areas, customer service, calendar management/scheduling, and CTMS (Clinical Trial Management System) is highly preferred.
• Bilingual (English/Spanish) proficiency is a plus.

Skills

• Proficiency with computer applications such as email, electronic health records, and basic applications.
• Ability to type proficiently (40+ WPM).
• Strong organizational skills, attention to detail, and basic math proficiency.
• Well-developed written and verbal communication skills; bilingual (English/Spanish) proficiency is highly preferred.
• Strong listening skills and ability to work well independently and in a team.
• Ability to handle multiple tasks, shifting workloads, and priorities.
• Professional, respectful, self-motivated, and exemplifies a strong work ethic.
• High degree of honesty and dependability.
• Ability to work under minimal supervision, identify problems, and help find solutions.
• Ability to handle highly sensitive patient health information confidentially and in compliance with HIPAA guidelines.

Benefits

Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following the date of hire. Benefits include:

• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability insurance.
• Health savings accounts.
• Supplemental insurances.
• 401k plan with a safe harbor match.