Patient Liaison Neurodevelopmental Science Center

About the role

The Patient Liaison acts as the main contact and liaison for family/patient for patients with complex scheduling needs and coordination across transdisciplinary care teams.

Responsibilities

• Acts as the main contact and liaison for patients and their families where patient has complex scheduling needs requiring coordination across transdisciplinary care teams
• Assesses patient needs, determines appropriate services, and directs patient to those who can meet their care needs
• Coordinates appointment scheduling functions and prepares the family/patient for entrance to the department
• Performs point-of-service activities, including visit preparation and patient tracking
• Facilitates patient information and charting
• Mentors and acts as resource for care team in patient scheduling and provider support processes
• Other duties as required

Technical Expertise

• Experience in customer service is required
• Experience with medical terminology and information is required
• Excellent communication skills, both verbal and written, coupled with strong listening skills
• Strong organizational skills with the ability to multi-task, as well as anticipate and resolve problems
• Experience working in a healthcare environment is preferred
• Experience working with various levels within an organization is required
• Experience working in Microsoft Office (Outlook, Excel, Word) or similar software is required
• Experience working with a computer-based appointment scheduling system is required

Education and Experience

• Education: High school diploma or equivalent is required
• Licensure: None
• Certification: Additional certifications may be required based on the assigned department or unit
• Years of relevant experience: Minimum of one (1) years of relevant experience is required, two (2) years is preferred

Schedule

Full Time (40 hours per week) M-F 8:00am to 4:30pm. Onsite for Neurodevelopmental Science Center.