Patient Liaison II - Part-Time

Location: 3801 S National Ave, Springfield, Missouri, 65807

Department: Patient Experience • Scheduled Weekly Hours: 20 • Shift: 8:30 am–5:00 pm, Day Shift

About the role

The Patient Experience – Quality Improvement (Patient Liaison II) plays a vital role in promoting patient-centered care, enhancing overall patient experience, and driving quality improvement initiatives within the healthcare system. This position collaborates with various stakeholders to identify areas for improvement, implement strategies to enhance patient satisfaction, and ensure compliance with quality standards and regulations. The Patient Liaison II also supports the Lead Patient Liaison staff in grievance management and resolution processes and maintains documentation of patient interactions and outcomes.

Responsibilities

• Collaborate with stakeholders to identify areas for improvement in patient experience.
• Implement strategies to enhance patient satisfaction.
• Ensure compliance with quality standards and healthcare regulations.
• Support Lead Patient Liaison staff in grievance management and resolution.
• Maintain documentation of patient interactions and outcomes.

Requirements

• High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus.
• 2 years of customer service or patient-focused experience.

Preferred Qualifications

• Bachelor’s degree.

Skills

• Understanding of patient-centered care principles and quality improvement methodologies.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Basic analytical skills, including the ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in Microsoft Office Suite and experience with healthcare quality improvement software/systems.
• Knowledge of regulatory requirements and accreditation standards related to patient experience and quality improvement.

Benefits

• Medical, vision, and dental coverage.
• Retirement plan with employer match (available for employees working 20+ hours per week).