Patient Liaison (HME)

We need to output HTML fragment with sections: About the role? Actually the posting includes "About AdaptHealth", "Position Summary", "Essential Functions And Job Responsibilities", "Competency, Skills, And Abilities", "Requirements Education and Experience Requirements", "Physical Demands And Work Environment", "Total Rewards & Benefits Program", "Compensation". Also "Requirements Disclosure" (but that's boilerplate legal; we should remove cookie/navigation/legal/EEO etc. The "Requirements Disclosure" includes background check etc. That's legal boilerplate; we should remove it. Also "Ready to Make an Impact?" is application instruction to apply; we remove application instructions. We need to use

for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we must map content to these headings. The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we should use those exact headings? It says e.g., meaning examples. We should use appropriate headings based on content. Likely we need sections: About the role (maybe about AdaptHealth?), Responsibilities (essential functions), Requirements (education/experience), Skills (competency, skills, abilities), Benefits (total rewards), Pay (compensation). Schedule not present, so omit. Qualifications maybe combine with Requirements? Could have Qualifications separate but we can omit if not distinct. We'll include sections that have real content. We must not repeat job title as heading. No Job ID. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Thus we will produce something like:

  About the role

  At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home. With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

  Maybe also include "The Adapt Difference" bullet points? That's a list of commitments. Could be included under About the role or separate? Could be a list under About the role. We'll include as
  . Then Responsibilities: list essential functions. We need to convert the long paragraph of essential functions into list items. Each sentence could be a list item. Must preserve all detail. We'll break into bullet points. Then Skills: list competency, skills, abilities. Then Requirements: education and experience requirements. Then Benefits: total rewards & benefits program list. Then Pay: compensation. We must not include Schedule. We must not include "Requirements Disclosure" legal. We must not include "Ready to Make an Impact?" etc. We must not include duplicated lines. Let's extract content. About AdaptHealth paragraph: "At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home. With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth." The Adapt Difference bullet list: "Commitment to Our People – Support, Development, and Advancement Opportunities", "Competitive Compensation and Incentives", "Comprehensive Total Rewards & Benefits", "Industry-Leading Care & Innovation", "Responsible Environmental Stewardship". Could be included under About the role as a list. Position Summary: "Patient Liaisons have responsibilities related to customer service, equipment and service deliveries in the hospital, and marketing-related activities. This may include delivering medical equipment and supplies to patients in a timely and professional manner and teaching the patient how to use and maintain their equipment; initiating verification of patient insurance benefits; communicating the patient’s financial responsibility to the patient, and collecting any amounts due using AdaptHealth provided electronic tools." We could include that as prose under About the role or Responsibilities. Probably better to put under Responsibilities as overview. Essential Functions And Job Responsibilities: long list. We'll turn each sentence into
  • . Competency, Skills, And Abilities: list. Requirements Education and Experience Requirements: includes bullet points. Physical Demands And Work Environment: we might include under Requirements? Could be separate but not in prescribed headings. Could be part of Requirements or maybe we can omit if not fitting headings. But we need to preserve all substantive information. Could include under Requirements as a subsection? But we only allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Physical Demands could be part of Requirements or maybe we can add a separate heading? The instruction says use those headings for section headings (e.g.) but not strictly limited? It says "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests those are the allowed headings. So we should map content to those headings. Physical Demands could go under Requirements (maybe as part of Requirements). We'll include a

    under Requirements for physical demands. Total Rewards & Benefits Program: list. Compensation: $21.00 - $24.00 hourly plus note. We must not include "Requirements Disclosure" legal. Now produce HTML. We need to ensure we don't include any markdown fences. Let's craft. We'll start with

    About the role

    At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home. With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

    • Commitment to Our People – Support, Development, and Advancement Opportunities
    • Competitive Compensation and Incentives
    • Comprehensive Total Rewards & Benefits
    • Industry-Leading Care & Innovation
    • Responsible Environmental Stewardship
    Then Responsibilities:

    Responsibilities

    Patient Liaisons have responsibilities related to customer service, equipment and service deliveries in the hospital, and marketing-related activities. This may include delivering medical equipment and supplies to patients in a timely and professional manner and teaching the patient how to use and maintain their equipment; initiating verification of patient insurance benefits; communicating the patient’s financial responsibility to the patient, and collecting any amounts due using AdaptHealth provided electronic tools.

    • Be knowledgeable of and responsible for the current AdaptHealth policies and procedures that apply to this position.
    • Represent AdaptHealth in a professional manner in face-to-face contact with patients, referral sources, and hospital personnel.
    • Responsible for maintaining and increasing revenue from hospital/facility orders.
    • Develop and maintain a working knowledge of home equipment, insurance guidelines, eligibility, and reimbursement for patients.
    • Responsible for fulfilling equipment orders and assuring that equipment is clean, in proper working order and quantities are correct, delivery instructions are correct, and required paperwork is taken to the patient.
    • Delivers/Picks up supplies and equipment in a courteous, accurate, and timely manner meeting the timely delivery goal for essential equipment.
    • Understands issues related to the most cost-effective delivery method for HME ordered.
    • Trains and educates patients and caregivers on the use of equipment and answers any inquiries they may have about services.
    • Informs new patients about their rights and responsibilities, whom to contact with questions, and how to contact the billing department.
    • Responsible for informing patients about patient satisfaction surveys.
    • Responsible for initiating the insurance verification process and informing patients of their financial responsibility.
    • Discusses insurance coverage with the patient and arranges payment of the patient’s financial responsibility.
    • Able to process credit and debit card payments using standard electronic tools.
    • Responsible for obtaining signatures of patient or caregiver for each piece of paperwork including the delivery ticket, assignment of benefits, care plan, and waiver of liability.
    • Documents date and time of delivery-on-delivery ticket and lists any problems or changes to the order and updates driving directions if necessary.
    • Responsible for returning dirty equipment to the closet and tagging broken equipment, including the branch name and brief description of the problem, for return to the repair area.
    • Responsible for troubleshooting and servicing all equipment and making decisions on switch-outs.
    • Conducts sales & service rounds within the assigned hospitals, promoting products and services provided by AdaptHealth to all health care professionals that they may encounter daily.
    • Increases referral volume from the facility by promotion within business lines and cross-selling among business lines through solicitation/facilitation of referral orders from referral sources.
    • Understands and maintains a balanced focus on the most profitable business lines.
    • Acts as a resource for referral source staff regarding Medicare, Medicaid, and private insurance documentation and reimbursement guidelines related to DME/RT/IV/HH equipment and services.
    • The assists the sales team in the planning and conducting of orientations and in-services to referral sources regarding HME equipment and services provided.
    • Obtains all required information and medical documentation to ensure complete, accurate, and timely processing of referrals.
    • Strives to obtain MD order signatures and original prescriptions while on-site.
    • Assures that diagnoses and disease states warrant the need for prescribed equipment and services from a reimbursement standpoint.
    • Suggests additional equipment and services if warranted based on diagnoses or makes appropriate recommendations.
    • Can execute the entire referral process, for all applicable product lines.
    • Coordinates with other departments to minimize delivery expenses and provide efficient service to customers.
    • Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling.
    • Maintain patient confidentiality and function within the guidelines of HIPAA.
    • Completes assigned compliance training and other educational programs as required.
    • Maintains compliance with AdaptHealth’s Compliance Program.
    • Perform other related duties as assigned.
    Then Skills:

    Skills

    • Excellent verbal and written communication skills
    • Excellent presentation skills
    • Excellent customer service skills
    • Product and service knowledge
    • Motivation for sales
    • Ability to work independently and with a team
    • Strong analytical and problem-solving skills with attention to detail
    • Ability to prioritize and manage multiple projects
    • Possess mental alertness and the ability to properly treat confidential information.
    • Proficient computer skills and knowledge of Microsoft Office
    Then Requirements:

    Requirements

    Education and Experience Requirements: High School Diploma or equivalent is required; Associate Degree from an accredited college is preferred; One (1) year of work related to health care, administrative, insurance