Patient Liaison

About the Role

Join our team at our Boca Raton, Florida clinic as the welcoming face of Prenuvo. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail. Our clinics operate up to seven days a week, requiring a flexible schedule that may include weekdays, weeknights, and weekends. As an on-site position, candidates must be available to cover shifts within a 45-minute notice when needed. This role does not provide visa sponsorship.

Responsibilities

• Patient Check-In, Registration, and Check Out
  • Welcome patients and visitors, ensuring a warm and professional first impression.
  • Verify patient identity and required documentation.
  • Assist patients with completing registration and intake forms as needed.
  • Manage scheduling, cancellations, and rescheduling of appointments.
  • Educate patients on post-scan expectations.
• Communication and Coordination
  • Serve as a liaison between patients, providers, technologists, and clinical staff.
  • Ensure the front desk area is organized, stocked, and operates efficiently.
• Customer Service Excellence
  • Address patient concerns or complaints with empathy and professionalism.
  • Encourage patient feedback and foster a positive clinical experience.

Requirements

• Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
• Initiative: A self-starter who takes ownership of their training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

Nice-to-Have

• Previous experience in healthcare, hospitality, or MedSpa.
• Proven experience as a Receptionist, Front Office Representative, or similar role.

Skills

• Exceptional interpersonal and communication skills.
• Attention to detail and a commitment to high standards of excellence.
• Strong organizational skills and the ability to adapt to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.

Considerations

The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These breaks are supplementary to state-mandated meal and rest break requirements.

Benefits

• Free whole-body scans for each team member.
• Growth opportunities and a flexible path to success.
• Weekly team gatherings to connect, share, and socialize.
• Flexible vacation policy to encourage time away for restoration.
• Prenuvo’s Commuter Benefits Plan to help cover transit and parking costs.
• 401(k) retirement savings plan (no company match currently offered).
• Comprehensive benefits package including health, dental, vision, and mental health coverage.

Pay

The hourly wage for this role ranges from $20-$25, depending upon experience and geographic location.