Patient Liaison

About the role

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award‑winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non‑invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient‑centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again”. As our patients walk into the clinic, you will be the welcoming face of our Boca Raton, Florida location, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.

Responsibilities

• Welcome patients and visitors, ensuring a warm and professional first impression.
• Verify patient identity and required documentation.
• Assist patients with completing registration and intake forms as needed.
• Manage scheduling, cancellations, and rescheduling of appointments.
• Educate patients on post‑scan expectations.
• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Ensure the front desk area is organized, stocked, and operates efficiently.
• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

Requirements

• At least 1+ year in customer service, preferably in a healthcare or related field.
• Self‑starter who takes ownership of training and development.
• Punctual, dependable, and committed to excellence in medical and customer care.
• Availability to work varied hours, including weekdays and weekends as needed.
• Ability to manage priorities in a fast‑paced environment while addressing patient concerns with sensitivity and care.
• Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.
• Nice‑to‑have: previous experience in healthcare, hospitality, or MedSpa.
• Nice‑to‑have: proven experience as a Receptionist, Front Office Representative, or similar role.
• Key competencies: exceptional interpersonal and communication skills; attention to detail and commitment to high standards of excellence; strong organizational skills and ability to adapt to change; problem‑solving and decision‑making abilities; passion for patient care and creating memorable experiences; emotional intelligence to manage emotions effectively and foster teamwork.

Benefits

• Free whole‑body scans for each team member.
• Growth opportunities and career development.
• Weekly team connection, sharing, and socializing.
• Flexible vacation policy encouraged.
• Commuter benefits plan to help cover transit and parking costs.
• 401(k) retirement savings plan (pre‑tax contributions; no company match).
• Comprehensive benefits package including health, dental, vision, and mental health coverage.

Pay

The hourly wage for this role ranges from $