Patient Liaison

About the role

The Patient Liaison at Empower Behavioral Health (EBH) is a key part of the Billing Department. This role is responsible for overseeing patient coordination and administrative support, ensuring accurate patient records, timely communication, efficient billing processes, and smooth daily operations. This position collaborates with clinical, administrative, and billing teams to support accurate patient account management, timely insurance and billing follow-up, and efficient departmental operations.

Reports to: Patient Billing Manager. Location/Travel: In person at our Corporate Office in San Antonio, TX.

Responsibilities

• Serve as a primary point of contact for patient invoices, payment options, and billing details and questions.
• Initiate outbound calls to clients regarding outstanding balances, insurance issues, and coordination of benefits.
• Assist in heavy inbound calls and emails
• Assist in verifying insurance eligibility and coverage details prior to and after services.
• Report billing discrepancies
• Maintains updates to the benefits tracker
• New patient charts
• Reconciling patient revenue
• Utilizes Central Reach and Insurance Portals
• Participate in quality improvement initiatives
• Maintain compliance with HIPAA and organizational privacy standards when handling patient information.

Requirements

Competencies: Strong Written and Oral Communication, Interpersonal Skills, Attention to Detail, Time management and Organization, Customer Service, Multitasking and Prioritization.

Education and Experience: Required: Minimum high school diploma (or equivalent); Excellent interpersonal and communication skills; Strong written and oral communication skills; Experience working with authorizations; Experience working in a medical billing setting; Excellent customer service skills. Preferred: 1+ years of experience with behavior analysis; 1+ years of experience working with Central Reach; Experience working in a growing organization.

Physical Requirements: Prolonged periods of sitting at a desk and working on a computer (up to 6–8 hours per day); Frequent use of hands and fingers to operate a computer, keyboard, and other office equipment; Ability to communicate effectively, including speaking, hearing, and exchanging accurate information; Ability to view and read information on a computer screen for extended periods; Occasionally required to stand, walk, bend, reach or move within the office environment; Ability to lift and carry light items (e.g., files, laptops, office materials) up to 15 pounds, if needed; Must be able to see, read, and interpret written documents, computer screens, and data for extended periods of time; May require minimal travel between clinic locations or offices, as applicable.

Pay

Compensation: $19.25-$21.50/hour

Schedule

FLSA Status: Non-Exempt (Full-Time)