Patient Liaison

Responsibilities

• Serve as the primary point of contact for patients and families via phone
• Respond to questions, concerns, and requests in a timely and professional manner
• Provide compassionate support and guidance to families navigating patient care services
• Cookordinate communication between families, staff, and departments as needed
• Document interactions and maintain accurate records
• Follow up on outstanding concerns to ensure resolution and satisfaction
• Assist with administrative duties including scheduling, data entry, filing, and general office support
• Maintain confidentiality and comply with HIPAA regulations
• Help foster a welcoming, supportive, and service-oriented environment

Qualifications

• Fluent in both Yiddish and English required
• Outstanding customer service and interpersonal skills
• Strong verbal and written communication abilities
• Previous experience in healthcare, customer service, patient relations, or administrative support preferred
• Ability to remain calm, professional, and empathetic in challenging situations
• Highly organized with strong attention to detail
• Proficient in Microsoft Office and general computer systems
• Ability to multitask and work effectively in a fast-paced environment

Schedule

• Full-time
• In-office position
• Potential flexibility for hybrid work after six months

Benefits

Tier 1 Benefits Package

Pay

$50,000 - $55,000 annually