Patient Liaison

About the role

As a Patient Liaison for a specialty pharmacy, you will serve as a key connection between the pharmacy, healthcare providers, and patients. Your primary responsibility will be to facilitate the timely processing, approval, and dispensing of prescribed medications. This role requires a blend of clinical knowledge, communication skills, organizational acumen, and sales expertise. You will support patients referred from medical offices by assisting with prescription clarifications, benefits coordination, and addressing medication access issues. Additionally, you will cultivate strong relationships with prescribers and insurance providers to ensure seamless care and optimal outcomes for patients. You will act as a relationship manager for medical providers and their offices, proactively building and maintaining trusted partnerships to encourage referrals and strengthen collaboration.

Responsibilities

• Serve as a liaison between specialty pharmacies, prescribers, and insurance providers to ensure seamless access to prescribed medications and clarify any prescription-related needs.
• Monitor market trends and competitor activity to adjust strategies, identify potential growth areas, and implement best practices for marketing and patient access.
• Focus on sales and marketing efforts to promote the pharmacy’s services and secure referrals from providers, contributing to growth in patient enrollment and medication access.
• Utilize sales strategies to target and expand market presence, identify new opportunities, and increase awareness of the pharmacy’s offerings among key stakeholders in the healthcare ecosystem.
• Provide exceptional customer service, ensuring that both internal and external customers (patients, providers, pharmacy staff) receive timely and accurate support.
• Maintain frequent communication with patients, providers, and pharmacies, clarifying prescription orders and resolving any issues.
• Coordinate efforts with providers and specialty pharmacies to improve patient turnaround times and ensure optimal medication access.
• Manage and prioritize multiple initiatives, resolving complex cases independently and efficiently, while maintaining a focus on customer satisfaction and outcomes.
• Leverage marketing tactics, including digital communication, educational resources, and outreach, to effectively promote the pharmacy’s services and increase patient engagement.

Seasonal Responsibilities

During immunization season (such as flu, RSV, COVID, etc.), the liaison is expected to:

• Manage and coordinate seasonal immunization clinics at the store level, on-site, and at community locations (e.g., community centers, drives, centralized locations).
• Promote and manage marketing materials for immunization seasons, including flyers and promotional materials.
• Coordinate outreach at doctor and physician offices.
• Engage in community outreach.
• Coordinate with insurance carriers, including Medicare and Medicaid, for billing purposes.

Requirements

• Preferred experience in a healthcare setting, preferably within a specialty pharmacy environment.
• Strong understanding of medication administration processes and patient care standards.
• Familiarity with medical terminology related to pharmacy practices, medications, and the prior authorization process.
• Previous experience as a pharmacy technician is highly desirable.
• Excellent communication skills with the ability to build rapport with healthcare professionals and patients alike.
• Ability to work independently and as part of a collaborative team focused on enhancing patient service.
• Commitment to ongoing professional development in the field of specialty pharmacy.

Qualifications

• High School Diploma or GED required.
• Associate or bachelor’s degree preferred.
• 1+ years of pharmacy/medical work experience or related field.
• Strong customer service, communication, and sales skills.
• Proven ability to manage multiple accounts and projects independently.
• Understanding of product and payer reimbursement landscapes.
• Ability to work collaboratively with a variety of stakeholders, including medical offices, pharmacies, and insurance companies.
• Valid driver’s license required.
• Must be willing and able to drive from office to office within the assigned area.

Preferred Skills

• Previous experience in sales, marketing, or customer relationship management within the healthcare industry.
• Familiarity with women’s health and diabetes management is a plus.

Pay

$22–30 hourly (based on experience), paid bi-weekly.

Schedule

Full-time, on-site. Monday to Friday, 40 hours weekly.

Benefits

• Paid time off.
• Medical insurance.
• 401k with matching.
• Travel stipend.
• Performance-based bonus.

Location

Brooklyn.