Patient Journey Coordinator

About The Role

The ideal candidate is highly motivated with a passion for the beauty and wellness industry and ready to serve as a brand ambassador for Azul. Our Patient Journey Coordinators serve as the first point of contact for all patients inquiring about our services, with the primary responsibility of converting calls into booked appointments.

Responsibilities

• Answering incoming phone calls directed to the Patient Journey Center.
• First point of contact for new and existing patients inquiring about injectables, laser, body contouring, and facial treatments.
• Educate the patient on all services Azul has to offer and thoroughly describe treatments by following a script.
• Convert calls into booked appointments.
• Work closely with the front desk manager and marketing department to create pop up specials.
• Avoidance of answering emails and text messages.
• Use CRM (Liine) software to track all leads made through online inquiries throughout the points of contact.
• Maintain standard of 50% or higher conversion rate.

Requirements

• Expresses self clearly and concisely in oral and written communications.
• Communicates effectively with patients.
• Is pleasant and friendly with patients over the phone, via email and text.
• Works independently with minimal supervision.
• Ability to manage multiple tasks simultaneously.

Qualifications

• Customer service: 2 years (Preferred)
• Computer skills: 2 years (Preferred)
• Multilingual (Preferred)

Skills

• Excellent communication skills.
• Strong organizational and multitasking abilities.
• Customer service and sales experience.

Benefits

Competitive salary.
Medical, Vision, and dental insurance.
Paid vacation and holidays.
401k with company match.
Company Paid Life insurance.
Uniform allowance.
Employee assistance program.
Employee discounts.
Tuition Reimbursement.
Professional development assistance.

Pay

Competitive salary.

Schedule

Full-time position.